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Hale Centre Theatre
Sandy, UT | Part Time
$45k-69k (estimate)
1 Week Ago
Wasatch Preferred
Sandy, UT | Full Time
$73k-99k (estimate)
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Box Office Agent
$45k-69k (estimate)
Part Time | Consumer Services 1 Week Ago
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Hale Centre Theatre is Hiring a Box Office Agent Near Sandy, UT

Join our Hale Centre Theatre team! We are currently seeking part-time patron services representatives to work in the Box Office. You will serve as the primary point of contact for patrons purchasing individual tickets and season tickets or seeking information about upcoming performances. You will handle ticket sales, gift certificate purchases, process payments, and provide excellent customer service to ensure a positive experience for all patrons. Additionally, you will assist with administrative tasks related to ticketing and contribute to the smooth operation of the Box Office.
Responsibilities:
  • Greet patrons and assist them with ticket purchases, exchanges, and refunds
  • Provide information about upcoming performances, seating options, ticket prices, and special promotions
  • Process ticket orders accurately and efficiently using the Theatre's ticketing software system
  • Handle cash, credit card, and other forms of payment in accordance with established procedures
  • Maintain a clean and organized work area, including the box office counter and surrounding area
  • Answer phone calls and respond to emails from patrons with inquiries about ticket availability, showtimes, and other relevant information
  • Assist with will call ticket pickup and distribution on performance days
  • Collaborate with other box office staff to reconcile daily ticket sales and prepare reports as needed
  • Provide exceptional customer service by addressing patrons' questions and concerns in a courteous and professional manner, dressing neatly in a casual professional manner
  • Stay informed about current and upcoming productions, special events, and theatre policies to provide accurate information to patrons
Qualifications:
  • High school diploma or equivalent
  • Previous experience in a customer service or retail environment preferred
  • Strong communication and interpersonal skills
  • Excellent attention to detail and accuracy when processing transactions
  • Proficiency in basic computer skills and familiarity with ticketing software systems
  • Ability to work efficiently in a fast-paced environment, especially during peak ticket sales periods
  • Flexibility to work evenings, weekends, and holidays as required by the theatre's schedule
  • Knowledge of theatre operations and an appreciation for the performing arts is a plus but not required
Working Conditions: Patron Service Agents work in a climate-controlled indoor environment within the Theatre building. This role involves prolonged periods of sitting at a computer workstation. The box office may experience high volumes of patron traffic during peak hours, requiring the ability to multitask and maintain composure under pressure. Attendance at evening, weekend, and holiday shifts is often required to accommodate performance schedules.
Benefits include: 2 free tickets to each performance and half price concessions vouchers
Starting hourly rate is $15.50
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Job Summary

JOB TYPE

Part Time

INDUSTRY

Consumer Services

SALARY

$45k-69k (estimate)

POST DATE

06/22/2024

EXPIRATION DATE

07/20/2024

WEBSITE

hct.org

HEADQUARTERS

SANDY, UT

SIZE

50 - 100

FOUNDED

1985

CEO

BRENT LANGE

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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About Hale Centre Theatre

Hale Centre Theatre has been operating in Utah since 1985 with tremendous support from local audiences. The Theatre was located on South Main Street from 1985 until 1998 when it became a 501(c)(3) nonprofit community theatre and moved to a facility in West Valley City. Hale Centre Theatre has most recently opened a two-stage, world-class facility at The Mountain America Performing Arts Centre in Sandy, Utah, in Nov 2017. Now serving over 500,000 patrons each year over at least eight productions. The Theatre sees over 250,000 patrons through its doors each year and has a dedicated season ticket... base of more than 22,000. Each season it produces seven productions including dramas, comedies, and musicals. The productions are cast entirely from within the community using local artists who share their talents as a pastime rather than a profession. The Theatres productions and programs are supported by many generous individuals, corporations, and foundations throughout the community. More
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