Description

Summary of Position

This position plays a major role in a guest's dinner and/or bar experience. Consistency is a key element in a positive experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively while retaining self-composure.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Must be able to pass all server and bartender tests.
• Welcome each guest personally within 30 seconds.
• Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through bartender's actions.
• Work as a team with all restaurant personnel to maintain an effective atmosphere and an efficient food and beverage service.
• Work with others to keep all areas cleaned and stocked to GCRG’s standards at all times.
• Serve food items to customers seated at the bar or bar table areas.
• Mix, garnish and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes.
• Ring drink orders into computer immediately, collect money from guests for drinks served and make change.
• Stock bar with beer, wine, liquor and related supplies such as ice, glassware, napkins or straws.
• Arrange bottles and glasses to maintain an attractive display.
• Wash and sterilize stemware.
• Be attentive! Offer assistance before the guest has to ask for it.
• Count drinks guests are served.
• Place current bar tabs in front of guests at all times.
• Monitor and ensure that no guest receives more than the allowed number of specific drinks.
• Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
• Take, fill and check on to go orders.
• Handle money.
• Communicate with server to have drinks ran when ready.
• Run drinks when able to.
• Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.
• Perform other duties as directed.

Competencies

• Customer Focus.
• Communication Proficiency.
• Organizational Skills.
• Stress Management/Composure.
• Time Management.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates behind the bar and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping and tripping.

Physical Demands

• Walk and stand during entire shift.
• Continuously reach, bend, lift, carry, stoop and wipe.
• Remain stationary for long periods of time.
• Frequently wash hands.
• Be able to lift up to 35 lbs.
• Be able to manipulate fingers, hands and arms to cut, measure, pour, serve, carry and wipe.
• Be able to hear and talk.
• Good close and distance vision and ability to adjust focus between the two.

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work.

Travel

No travel is expected for this position.

Requirements

Experience and Education

Required

• High school diploma or GED.
• Prior experience working in a restaurant.
• Basic knowledge of beer, wine and spirits, and familiarity with standard drink recipes.
• Must be 21 or older; legal age according to state regulations to serve and pour alcohol.

Preferred

• Prior experience as a bartender.

AAP/EEP Statement

Gulf Coast Restaurant Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws in all locations where GCRG operates. GCRG is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.