Overview

Halifax Health is seeking an Application Analyst for our IT - Epic Systems (Revenue Cycle and Patient Access).

Summary

As an Application Analyst at Halifax Health, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs.

Job Qualifications

EDUCATION

• A bachelor's degree preferred.

EXPERIENCE

• Epic Certified in Cadence, Prelude, Resolute or Dorothy.
• Clinical operations experience
• Epic end-user or application support experience
• Experience supporting clinical applications or healthcare environments

Job Duties and Responsibilities

• Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
• Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
• Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
• Manage system changes as per user requests and organizational needs.
• Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
• Maintain regular communication with Epic representatives and participate in weekly project team meetings.
• Engage with the business community and end-users to understand operational needs and direct workflow configurations.
• Lead training initiatives and support end-users with troubleshooting and problem-solving.