Job Type

Full-time
Description
Job Description Summary
The Convention Services Manager would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs and manage expectations while maintaining a good client relationship. Able to negotiate banquet/catering (Food/Beverage/AV/Ancillary Revenues) sales to meet / exceed departmental revenue goals.
Key Job Functions

• Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue.
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses and validate with client via turnover letter.
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
• Produce and distribute event resume according to departmental standards prior to the first day of main group arrival and communicate any changes and updated information to hotel departments.
• Distribute BEOs for group and affiliates prior to events, and/or according to departmental standards.
• Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business. Upsell and drive Banquet and Catering Revenues to achieve departmental goals.
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes. Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
• Participate in site visits and plan meetings for upcoming groups and potential affiliate business. Participate in Pre/Post Conference meetings and review bill with client.
• Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner.
• Prepare reports, correspondence and analysis related to group activity.
• Lead, facilitate and participate in meetings, as needed.
• Deliver Passionate & Engaging Service to our Guests to create unmatched moments.
• The candidate will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
• Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements
About Us
We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!
About HALL Park
Opening Fall 2024 in Frisco, Texas, HALL Park Hotel. Autograph Collection will feature 224 guest rooms including The Reserve - 60 suites with kitchenette and balconies overlooking Kaleidoscope Park. The hotel will offer a chef-driven restaurant, 20,000 square feet of versatile indoor and outdoor event space, an outdoor pool with a bar, manicured gardens, a state-of-the-art fitness center, and a terrace with expansive views of Kaleidoscope Park.
You should join our team if you believe...

• It's exciting to challenge the status quo and never stop innovating.
• That life is in the details.
• It's rewarding to cultivate experiences for our guests & our Experience Curators.
• That, as hoteliers and restaurant operators, we are storytellers for the hotels & restaurants in our communities.
• It's empowering to exercise creativity and collaboration.
• In a service and delivery experience that encompasses all 5 senses.

You're a great fit for this role if you love...

• Networking with the community.
• To drive sales efforts with strategic vision and collaboration with hotel peers.
• Leveraging Marriott programs to increase hotel visibility.
• The feeling of accomplishment when you turn a prospect into a definite.

We're excited to have you join us because...

• You have sales experience in full-service, four-diamond luxury boutique hotels.
• You are an exceptional communicator who can get their point across effectively and skillfully.
• You possess a winning mindset to achieve your goals.
• You are knowledgeable of Marriott systems, such as Lightspeed and CI/TY.

Qualification Standards:

• Education: Bachelor's degree helpful or a minimum of three years of Hotel conference service and/or event management experience.
• Licenses or certificates are not required.