Job Title: Receptionist

Location: The Highlands on the East Side Providence, RI 02906

Hours: Part Time

Job Description:

Responsible for operating telephone/communication center and serving as the information/referral center

for all residents, staff, and departments. Provides services and support to staff in a manner that meets or

exceeds community expectations.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or

without appropriate reasonable accommodation.

• Answers incoming telephone calls in a cheerful and marketing-oriented way, determines

purpose of callers, and forwards calls to appropriate personnel or department.

• Retrieves messages from voice mail and forwards to appropriate personnel.

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are

unavailable.

• Answers general questions about the community and provides callers with address,

directions, and other information and refers other specific questions to appropriate staff.

• Welcomes on-site visitors, determines nature of business, and announces visitors to

appropriate personnel.

• Receives, sorts, and routes mail, and maintains and routes publications.

• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes

incoming faxes.

• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents

when necessary.

• Performs other clerical duties as needed, such as filing, photocopying, and collating.

• Collects rent checks from residents and family members and provides needed information to

Business Office Manager.

• May perform other duties as assigned.

Minimum Qualifications:

• High school diploma or general education degree (GED); or one to three years related

experience and/or training; or equivalent combination of education and experience.

• Able to read and comprehend instructions, short correspondence, and memos. Able to write

correspondence. Able to effectively present information in one-on-one and small group

situations to customers, clients, and other employees of the organization.

• Able to apply common sense understanding to carry out detailed but uninvolved written or

oral instructions.

• Able to operate: telephone, copy/fax machine. Able to work various schedules and shifts as

needed.

To apply or refer a qualified applicant please send completed application and/or resume to

highlandsjobs@hallkeen.com