We are hiring for an L2 Technician is responsible for supporting the integrity of customer and internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members and customers.

This is a PERMANENT position that is ONSITE in Phoenix, AZ.

Responsibilities

• IT Support relating to issues with the customer systems, hosted services, and cloud subscriptions
• Support services for Microsoft-related technologies: Server, Desktop, Office 365, etc.
• Remote access solution support: VPN, Terminal Services, and Virtual Desktops
• Document maintenance for all computer systems and network infrastructure
• • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Required Skills

• Professional IT Certifications related to: Microsoft, VMware, Cisco, SonicWALL, Fortinet, and Veeam
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment

If this sounds like you, apply with your resume!