About us

Hamilton Insurance Agency Inc. is an insurance agency located in Edinboro, PA. We're small in size, but big on our commitment to our clients.

Our work environment includes:

• Modern office setting
• Workstation Provided
• Great Benefits
• Flexable Scheduling

**Overview:**

We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. If you are a multilingual individual with a knack for sales and enjoy analyzing customer needs, we want to hear from you.

**Responsibilities:**

- Provide customer service via phone and email

- Communicate effectively with customers to address inquiries and resolve issues

- Conduct outbound calling to follow up on customer concerns or promote new products/services

- Utilize phone etiquette to ensure positive customer interactions

- Upsell products or services to increase sales opportunities

**Requirements:**

- Proficient in English

- Strong customer service skills with the ability to analyze and meet customer needs

- Excellent communication skills, both verbal and written

- Experience in sales or upselling preferred

- Ability to handle high call volumes while maintaining professionalism

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Edinboro, PA 16412 (Required)

Ability to Relocate:

• Edinboro, PA 16412: Relocate before starting work (Preferred)

Work Location: In person