The Hampton Inn and Suites Albany Downtown is looking for highly motivated individuals who enjoy working in a fast-paced environment.

The ideal candidates should be passionate about providing a high-quality service

Job Purpose:

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and checkout of guests, which contributes to an overall positive experience.

Job Responsibilities:

· Greet, register, and provide service to all incoming & outgoing guests.

· Answer reservation requests, change requests, and cancelations in a timely manner.

· Coordinates with fellow departments to meet and exceed guest satisfaction.

· Answer all guest inquiries pertaining to hotel services and local attractions.

· Assist in developing employee morale.

· Respond to all guests' requests, problems, complaints and/or incident presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner.

· Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

· Ensure that all Front Desk staff adhere to payment, cash, and paid out procedures during each shift.

· Ensure and enforce all Front Desk Agents are in proper uniform attire.

· Maintain a visibly clean and orderly Front Desk and Pantry area.

· Enforce all standard Hilton practices, package handling, and guest safety procedures.

· Conduct team trainings and address areas of opportunity.

· Act as a Manager on Duty when required.

· Monitor all V.I.P.'s, special guests and requests.

· Takes responsibility of supervising the F&B outlets in the absence of the Operations Manager.

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person