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Position: Hotel Front Desk Clerk
Location: Hampton Inn, Sheridan, WY
Shift: 3:00 PM - 11:00 PM
Position Summary:
The Hotel Front Desk Clerk at Hampton Inn, Sheridan, is the primary point of contact for our guests during the morning and early afternoon hours. This role ensures that guests experience a seamless check-in and check-out process, provides exceptional customer service, and upholds the standards and reputation of the Hampton Inn brand.
Key Responsibilities:
Guest Services: Welcome guests upon arrival with a friendly demeanor.
Efficiently process guest check-ins and check-outs, handle payments, and distribute room keys.
Address guest inquiries, concerns, and requests promptly and professionally.
Offer information about hotel amenities, services, room features, and local attractions.
Administrative Tasks: Manage phone calls, reservations, cancellations, and modifications.
Keep accurate records of guest bookings, payments, and special requests.
Collaborate with housekeeping to ensure room readiness and cleanliness.
Communication :Pass on vital information to the subsequent shift and relay any unresolved guest requests or issues to the relevant department.
Attend staff meetings to stay informed about hotel policies, promotions, and events.
Safety and Security:Ensure guest safety by verifying guest identity during check-in and overseeing visitor access.
Report any unusual activities or security concerns to hotel management.
Miscellaneous:Maintain a tidy and organized front desk area.
Assist guests with luggage or other requests as necessary.
Stay informed about current promotions, offers, and events to provide accurate information to guests.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work Location: In person
Full Time
$28k-37k (estimate)
07/25/2024
08/03/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.