3 Hotel AM/PM Front Desk Agent Jobs in North Palm Beach, FL
Hampton Inn by Hilton is Hiring a Hotel AM/PM Front Desk Agent Near North Palm Beach, FL
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(K) Match
- Paid Time Off
ESSENTIAL FUNCTIONS:
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages
- Coordinates the delivery of guest services by other hotel departments and outside businesses
- Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system
- Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies
- Maximizes room revenue and occupancy levels through suggestive selling
- Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register
- Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories
- Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests
- Operates the applicable franchise terminal and performs designated training and maintenance tasks
- Monitors in-house computer accuracy to ensure maximum occupancy
- Examines the day's reservations for correct date, type of room reserved, and any special requests
- Complies with the hotel's security and emergency procedures as well as operational policies and procedures
- Complies with all corporate office and applicable franchise policies and procedures
- Maintains order and cleanliness of the front desk area
- Provides assistance to other employees to contribute to the smooth operation of the department and hotel
- Complete all items on checklist prior to completing shift close out
- Participates in MOD schedule with Front Desk Manager or General Manager are off property
- Performs other related unrelated tasks as assigned by management
- Environmental Conditions
- 95% Inside: Protection from weather conditions but not necessarily from temperature changes
- 5% Outside: No protection from weather conditions during property walks and inspections
- Essential Skills
- Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2 years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
- Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting
- Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
- Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
- Knowledgeable in Reservations/Inventory management.
- Educational/Vocational Preparation
- High school graduate or equivalent.
- Previous hotel front office experience preferred; however, ability gained through 2 years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience
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Job Summary
Full Time
$28k-37k (estimate)
07/26/2024
10/01/2024
The job skills required for Hotel AM/PM Front Desk Agent include Guest Service, Front Office, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel AM/PM Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel AM/PM Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel AM/PM Front Desk Agent positions, which can be used as a reference in future career path planning. As a Hotel AM/PM Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel AM/PM Front Desk Agent. You can explore the career advancement for a Hotel AM/PM Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.
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