Hampton Inn by Hilton is Hiring a Hotel Front Desk Agent/PT Night Auditor Near Beach, FL
Wage and Benefits:Starting: $16.75 per hour
Medical Insurance
Vision Insurance
Dental Insurance
401(K) Match
Paid Time Off
JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments. Audits accounts for accuracy, executes account transfers, and prepares reports of daily accounting transactions. Schedule includes two shifts of 11pm-7am, night audit, plus three shifts that would be 3pm to 11pm ESSENTIAL FUNCTIONS:
Audits accounts to ensure proper balances, including such accounts as tray and city ledger, reservation deposits, credit card accounts, and room charges
Verify that all EOD work has been performed by other departments
Provides courteous guest service by responding promptly and efficiently to inquiries, requests
and complaints, and by accurately processing guest mail and messages.
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system
Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies
Maximizes room revenue and occupancy levels through suggestive selling
Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register
Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories
Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests
Operates the applicable franchise terminal and performs designated training and maintenance tasks
Monitors in-house computer accuracy to ensure maximum occupancy
Examines the day's reservations for correct date, type of room reserved, and any special requests
Complies with the hotel's security and emergency procedures as well as operational policies and procedures
Complies with all corporate office and applicable franchise policies and procedures
Maintains order and cleanliness of the front desk area
Provides assistance to other employees to contribute to the smooth operation of the department and hotel
Complete all items on checklist prior to completing shift close out
Participates in MOD schedule with Front Desk Manager or General Manager are off property
Performs other related unrelated tasks as assigned by management
JOB SPECIFICATIONS:
Environmental Conditions
95% Inside: Protection from weather conditions but not necessarily from temperature changes
5% Outside: No protection from weather conditions during property walks and inspections
Essential Skills
Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2 years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting
Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
Requires knowledge of auditing, bookkeeping, and accounting procedures to include report preparation.
Requires ability to operate all Front Office equipment
Lift and carry 30 to 50 pounds
Ability to stand for long periods of time
Educational/Vocational Preparation
High school graduate or equivalent.
Previous hotel front office experience preferred; however, ability gained through 2 years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience