Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries or requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Maintain a clean and organized front desk area

Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Previous experience in a similar role is preferred but not required

At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. We are looking for individuals who are friendly, professional, and dedicated to providing exceptional customer service. As a Front Desk Agent, you will have the opportunity to interact with guests from all walks of life, ensuring their stay is comfortable and enjoyable. If you have excellent communication skills, a positive attitude, and a passion for guest relations, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays. We offer competitive pay rates and opportunities for career growth within our organization.

To apply for this position, please submit your resume along with a cover letter outlining your relevant experience and why you are interested in joining our team. We look forward to reviewing your application!

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Expected hours: 16 – 24 per week

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person