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Hotel & Position Summary:
Frontera Hotel Group is on the move! We have opened an Assistant General Manager position at our award winning Hampton Inn Farmers Branch. We are looking for someone with a Hilton brand background with exposure to Front Desk and Housekeeping departures. Someone who is a big picture thinker is ideal. Shifts will vary, but predominantly afternoons.
Purpose for the Position:
Manages all assigned departments to effectively support the hotel’s operations and effectiveness. Ensures that guest service exceeds expectations and resolves any complaints or concerns in a professional and courteous manner. Acts as the General Manager in the absence of the General Manager.
Essential Responsibilities:
Skills and Abilities:
1. Must be able to effectively communicate both verbally and in writing, with all level of associates and guests in a friendly, attentive, courteous, and service-oriented manner.
2. Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
3. Receive guest complaints and/or requests and ensure that appropriate actions have been taken.
4. Operate computer systems to prepare reports and review status updates.
6. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
7. Maintain regular attendance in compliance with Aquila Lodging as required by scheduling, which may vary based upon the needs of the hotel.
8. Must be able to maintain confidentiality of guest information.
9. Reliable transportation to/from hotel and events is required.
Physical Demands:
Position involves indoor work and typically involves standing and moving throughout the shift. Must be able to lift up to 25 pounds occasionally, and operate computers, copy machines, telephones, and other office equipment. Must be able to perform duties with or without reasonable accommodation.
Education and Experience:
At least a high school diploma or GED is required. A degree or certification in the hospitality field, or minimum combination of three years’ branded hotel experience is required. Three years of previous leadership experience required.
At this point in time, we are only looking at individuals with recent Hilton brand experience.
Job Type: Full-time
Pay: $47,000.00 - $52,000.00 per year
Benefits:
Schedule:
Application Question(s):
Work Location: In person
Full Time
$55k-78k (estimate)
08/28/2024
09/12/2024