44 Front Desk Agent Jobs in Rochester, NY
Hampton Inn Greece is Hiring a Front Desk Agent Near Rochester, NY
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure their stay is enjoyable and memorable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, room assignments, and cancellations
- Process payments and maintain accurate records of guest transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
- Maintain cleanliness and organization at the front desk area
Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Proficient in phone etiquette and operating phone systems
- Knowledge of hotel management software is a plus
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work flexible hours, including evenings, weekends, and holidays
Skills:
- Hotel experience
- Night audit
- Hospitality management
- Hospitality
- Phone etiquette
- Phone systems
- Customer service
- Hotel management
- Guest services
- Multilingual
Join our team as a Front Desk Agent and contribute to creating exceptional guest experiences. Apply today!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.00 per hour
Expected hours: 25 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time | Part Time
$27k-36k (estimate)
04/05/2024
10/19/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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