Manage housekeeping department of a 121 room hotel to ensure high level of guest service and guest satisfaction as related to housekeeping. Ensure policies and procedures are adhered to as established by hotel, company, and / or brand standards; engages team-members and leads through creative techniques including inspiring, training, coaching, providing constructive feedback, as well as employee recognition.

Job Tasks / Responsibilities include, but not limited to:

• Assist the General Manager in the preparation of department’s annual budget; continually monitor housekeeping department’s performance as compared to budget and make necessary adjustments in order to maximize profitability.
• Schedule staff according to projected occupancy levels; continually monitor labor costs.
• Order and receive supplies to maintain par levels (adequate levels) of inventory.
• Conduct scheduled inventory of supplies and equipment per company standard.
• Communicate with other department heads with appropriate reports (room availability, out-of-order rooms, clean & vacant / occupied rooms) as well as work orders, etc…
• Maintain security of master keys and the approved sign-out procedure for master keys.
• Manage and oversee the lost & found procedures including the acceptance (log-in procedure), security, return, and / or eventual disposal of lost and found items.
• Responsible for all Human Resource functions for the department – recruiting, interviewing, hiring, training, coaching, counseling, evaluating, terminating – according to company policies and procedures.
• Maintain effective departmental communication as well as recognition programs through the use of stand-up meetings, staff meetings, log books, bulletin boards, hand-outs, flyers, etc…
• May perform duties of room attendant, laundry attendant, room inspector, and / or houseperson as needed.
• Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats.
• Maintain an organized and clean work area; always practice and ensure a safe work environment.
• Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed.

Job Knowledge / Skills / Abilities/ Other Requirements:

• Requires effective and professional verbal and written communication skills with guests, subordinates, vendors, and other hotel staff.
• Basic knowledge of general business operations – budgeting, forecasting, scheduling, staffing.
• Requires availability on weekends and / or holidays, possible overtime, and possibly alternating shift work.
• Basic to intermediate computer skills.

Job Type: Full-time

Pay: $35,716.29 - $40,013.17 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Myrtle Beach, SC 29572: Relocate before starting work (Required)

Work Location: In person