Position Overview:

The Hampton Inn Albany Airport is seeking a motivated, service-driven Operations Manager, responsible for ensuring quality standards throughout the hotel and providing an excellent experience for the guests. This role is responsible for overseeing front desk, housekeeping and breakfast services. The role is key for maximizing guest satisfaction and for the strategic development of the property. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.

To sum up, the Hotel Operations Manager is responsible for the day-to-day operational running of the hotel. The Ops Manager reports to the General Manager.

Job Responsibilities:

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Qualifications & Requirements:

• Proven experience in Hotel Management or a similar customer service role in the hospitality industry.
• High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
• Excellent interpersonal and communication skills with a customer-centric approach.
• Strong leadership and team management abilities, with a focus on motivating and developing team members.
• Exceptional problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
• Proficient in using front desk software and computer systems.
• Solid organizational and multitasking skills, capable of handling various responsibilities simultaneously.
• Ability to work flexible hours, including weekends and holidays, as required by business needs.
• Maintains professional working relationships and promotes open lines of communication with managers, team members, and other departments.

The Hampton Inn Albany Airport is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.