Job Summary:

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

- Greet and welcome guests with a warm and friendly demeanor

- Check-in and check-out guests efficiently and accurately

- Provide information about hotel facilities, services, and local attractions

- Handle guest inquiries, requests, and complaints promptly and professionally

- Assist with reservations, room assignments, and cancellations

- Maintain accurate guest records and ensure confidentiality of personal information

- Process payments and maintain cash handling procedures

- Collaborate with other hotel departments to ensure guest satisfaction

- Maintain a clean and organized front desk area

Requirements:

- Previous experience in a front desk or customer service role preferred

- Fexible schedule

- Excellent communication skills, both verbal and written

- Proficient in using phone systems and other office equipment

- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy

- Ability to multitask and prioritize tasks effectively in a fast-paced environment

- Knowledge of hotel management software is a plus

Note: Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Please submit your resume. We look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Work Location: In person