14 Front Desk Agent Jobs in Suffolk, VA
Hampton Roads Hotel is Hiring a Front Desk Agent Near Suffolk, VA
Hotel is seeking an Experienced Hotel Front Desk Agent, Part Time, who is highly motivated and exudes passion for the hospitality industry with Hilton experience. Must be available 7am – 3pm and 3pm – 11pm if you are not available during work these shifts – please do not apply.
Our Front Desk Associates are responsible for assisting our guests efficiently, courteously, and professionally in all Front Desk related functions. OUR EXPECTATIONS:
- Provide the highest quality of service to the guest at all times
- Greet and register guests and provide room assignments accommodating special requests whenever possible
- Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner
- Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
- keep housekeeping informed of any special requests, late checkouts and special need areas in the hotel
- Receive and transmit mail, phone and written messages for guests
- Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions
- Post room charges, food & beverage, and be able to compute & explain guest bills
- Keep the Front Desk are neat, clean, organized and free of safety hazards
- Be aware & knowledgeable of Brand Loyalty programs and their benefits
- Utilize proper phone etiquette
- Other duties assigned by the supervisor
REQUIREMENTS:
- Flexible availability – able to work weekdays, weekends and holidays
- Guest Service driven
- Decision making and problem solving skills
- Previous Hilton front desk experience preferred
- Requires high school math level.
- Must be able to work independently with minimal supervision.
- Ability to effectively communicate with the public and other employees.
- Excellent Guest/Customer Service Skills: Must go above and beyond for guests.
- Must be proficient with computers.
- Must have excellent organizational skills.
- Hilton front desk experience a plus.
Must be dependable.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Suffolk, VA 23435: Relocate before starting work (Required)
Work Location: In person
Job Summary
Part Time
$26k-35k (estimate)
06/01/2024
09/27/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Housekeeping, Cash Handling, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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