64 Customer Service Supervisor (Store #27) Jobs in Roanoke, VA
Hamrick is Hiring a Customer Service Supervisor (Store #27) Near Roanoke, VA
Job Type
Full-Time Hourly
Shift
Day & Night
Location
Roanoke, VA
Immediate Supervisor
Store Manager
Benefits
401k
Health Insurance
HSA Contributions
Dental & Vision
Life Insurance
Critical Illness Insurance
Voluntary Short-Term Disability
Vacation Pay (based on eligibility guidelines)
Holiday Pay (8 hours)
Christmas Bonus
Employee Discount
Employee Recognition Program
EAP Program
Referral Program
Perks
Competitive wages
Flexible schedules
Closed on Sundays
Unique team culture
'Promote from within' philosophy
Comprehensive benefit package
Employee discount
Summary
The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates.
Responsibilities
Model and Drive Superior Customer Service.
Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.
Manage breaks and lunches for cashiers and support staff to support customer needs.
Run reports and audit transactions including voids, returns, employee transactions, etc.
Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
Train new cashiers or schedule a seasoned cashier to do so.
Communicate with corporate partners and leadership when opportunities occur in the financial area
Maintain a neat, orderly, and professional front of store area.
Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
Place service calls to appropriate personnel for register equipment, financial equipment, etc.
Perform other duties assigned by management
Qualifications
Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
Passion for superior service and helping others.
Cheerful and positive attitude.
Consistent and reliable
Work a flexible schedule.
Walking from one area to another frequently; standing required; ability to negotiate stairs.
Ability to lift 25 lbs.
Required Experience
Prefer 1 years of retail cash office experience
Required Education
High School diploma or equivalent
A family-owned retail department store.
Founded In 1945, Hamrick's currently operates at 20 locations in 5 states. Our core value of Great Brands and Incredible Prices Is successful due to our Great Teams and Incredible People, people just like you!
We have a promotion from within philosophy that fosters an environment of learning and growth where each employee can reach their highest potential. Hamrick's is growing and our success provides advancement opportunities in our stores and in our corporate office.
At Hamrick's we value our culture of honesty, integrity, and respect for each other. We are closed for business on Sundays to provide our team members with a better work life balance. We offer competitive wages, flexibility, and fair expectations for our employees.
Job Summary
Full Time
$54k-71k (estimate)
07/18/2024
09/18/2024
garrisonhamrick.com
Charlotte
<25
Related Companies
The job skills required for Customer Service Supervisor (Store #27) include Customer Service, Leadership, Customer Support, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor (Store #27). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor (Store #27). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor (Store #27) positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor (Store #27), it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor (Store #27). You can explore the career advancement for a Customer Service Supervisor (Store #27) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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