Description

Job Summary:

The Sales Manager plays a crucial role in reinforcing the Hanania brand and culture by demonstrating a positive attitude, high energy, and in-depth knowledge of the products. They are responsible for overseeing the day-to-day operations of the sales team, motivating, and coaching them to achieve sales goals and promote the growth of the Hanania Automotive Group.

Supervisory Responsibilities:

• Supervise sales associates and assist with hiring and training staff.
• Organize and oversee the schedules and performance of the sales team.
• Conduct timely and constructive performance evaluations.
• Handle employee discipline and termination according to company policy.

Duties & Responsibilities:

• Anticipate and establish monthly and annual sales and expense goals, preparing the departmental operating budget.
• Recruit, train, and monitor automotive sales employees, including monitoring commission sheets and payroll.
• Ensure compliance with Federal and State laws related to automotive sales.
• Support sales representatives in setting realistic and aggressive monthly targets, assisting with deal closure and approval.
• Monitor departmental customer satisfaction ratings and ensure follow-up with potential buyers.
• Develop, execute, and supervise a sales control system.
• Provide direction for staffing, performance evaluation, and training to ensure effective sales and service programs.
• Review and analyze customer preference and operational records to focus automotive sales efforts.
• Consult with department heads for advertising services, equipment acquisition, and customer information.
• Engage with prospects to understand their equipment needs and advise on suitable automotive equipment.
• Address retail-related concerns and coordinate with salespeople to close vehicle purchase deals.
• Manage purchasing, appraising, and inventory management.
• Forecast annual dealership sales by estimating total vehicle sales, operating profits, and departmental expenses.
• Conduct scheduled sales training and meetings to plan and implement automotive sales objectives.
• Respond to customer complaints and ensure the highest level of customer satisfaction.
• Perform other duties as assigned.

Qualifications

Required Skills & Abilities:

• Basic knowledge of MS Office, computer software, and internet proficiency.
• Enthusiasm for the Automotive Dealership industry with a strong focus on customer service.
• Excellent communication skills and work ethic.
• Commitment to continuous improvement.
• Professional appearance and demeanor.
• Solution-oriented mindset.
• Strong background in internet and phone sales.
• Must be able to pass pre-employment screen (background & hair follicle drug test)

Education & Experience:

• Associate or bachelor's degree preferred.
• 5 years of experience in a sales role at a dealership.
• Experience maintaining high CSI (Customer Satisfaction Index).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of walking on a level surface throughout the dealershiP

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.