Who We Are: HoldinTN LLC is a growing hospitality group in Middle Tennessee that will open and operate a Handel’s Homemade Ice Cream location in Franklin in 20

• A Downtown Nashville location will open in 2025 with plans for at least 3 additional locations soon after. Handel’s Homemade Ice Cream begin in Ohio in Who We Are: HoldinTN LLC is a growing hospitality group in Middle Tennessee that will open and operate a Handel’s Homemade Ice Cream location in Franklin in 20
• A Downtown Nashville location will open in 2025 with plans for at least 3 additional locations soon after. Handel’s Homemade Ice Cream begin in Ohio in 1945 and has grown to 120 locations across the United States. The first Tennessee location opened in Hendersonville in January 20
• Handel’s Ice Cream is made daily in each location ensuring superior quality to the competition. In addition to great product, Handel’s differentiates itself by delivering the best guest service, great value, and forming deep roots in the community. Position Summary: As Store Manager, you are responsible for all daily operations of the restaurant. The position of Store Manager is truly about being a dynamic team leader and setting a positive tone for the entire restaurant to ensure that the restaurant is running efficiently, profitably and delivering the highest level of hospitality. This is a minimum 50-hour a week position over 5 shifts, which involves weekends and holidays, particularly during the peak summer season. Store Manager qualities:

A strong and committed work ethic with an ever-present enthusiasm.
A passion for work and knowledge of food.
Someone who can lead an entire team and takes pride in teaching others.
Someone who is honest and has integrity.
Ability to multitask under pressure with a smile.
A true team player, proactive and always going above and beyond.
An eye for detail, cleanliness and organization.
Someone who is humble and always willing to learn and get better.
Someone who has the ability to make appropriate decisions in adverse situations.
Ability to question, bring ideas to the table, and desire to make changes to be the best we can be. The overall role of the Store Manager at Handel’s is to:
Oversee all aspects of operations and food offerings.
Hire, train and motivate hospitality driven team members who reflect our brand.
Maintain a level of service and hospitality that proudly reflects the business.
Maintain a positive and respectful work environment at all times.
Lead, train, motivate and mentor all team members.
Maintain a positive relationship and establish open lines of communication between ice cream makers and FOH.
Maintain cleanliness, safety, and organization of the restaurant.
Cultivate new and existing guest relationships.
Set the tone for the staff every shift for service.
Follow all Handel’s management systems and policies.
Comply with all applicable laws and guidelines in respect to federal, state and local agencies.
Specific Job Responsibilities And TasksHospitality and Floor Presence: The primary role of this position is to set the tone and foster a culture where guest satisfaction and hospitality are our number one priority. You are the ambassador of the brand, and it is your job to maintain a service and hospitality standard that is a clear reflection Handel’s.
Staffing and Scheduling: As Manager, you are responsible for staffing the restaurant to ensure optimal flow of service.
Maintain proper staff levels with the team members who are best suited to represent the brand.
Ensure proper coverage is in place according to business volumes.
Hire, manage performance and discipline employees.
Conduct regular training sessions for staff on product knowledge and hospitality. Training and Development: As training is one of key components to the success of our restaurant, you are responsible for delivering our culture to your entire team.
Maintain all appropriate training materials pertaining to service, food, and company policies.
Follow designated training schedule to ensure successful learning.
Responsible for setting up new team members for success by providing proper training and ongoing development.
Orientate, motivate, train, and educate all team members in Handel’s policies, procedures, and rules.
Ensure proper transition from training to going live.
Educate and test team members in product awareness and cultivate long-term service and product knowledge.
Conduct quarterly service meetings to educate and motivate team members. Financials: As profitability is the key to success in any restaurant, it is critical that you are always aware of store sales goals and budgets. Operational Management
Develop and update menu, considering current trends, guest preferences and profitability.
Manage inventory levels, including ordering, receiving, and reconciling deliveries.
Control costs by monitoring scoop standards, minimizing waste, and implementing effective inventory management systems.
Work closely with suppliers and vendors to negotiate favorable pricing to ensure timely delivery of product. Human Resources: Manager will consistently hold team members accountable to the rules and standards of Handel’s. Manager will never ignore situations and always take corrective action in a way that builds respect and the strength of the overall team. Guest Service Standards ALL POSITIONS

• GREET ALL YOU MEET

Say hello to everyone you see and make eye contact (SMILE).
Remember the guest or team member’s names and use them often.

• SELL THE PROPERTY

Sell the services and facilities of the property first.
Help the company obtain new customers and retain current customers.
Memorize basic property information; be able to give accurate directions.
Thank our guests for their business AND invite them to return.

• TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.
If a guest or team member asks for directions, DO NOT POINT – escort the guest or team member to the destination.
Never say, “NO”, ask for assistance.

• PROMOTE SAFETY AND SECURITY

Know your property’s emergency procedures.
Protect the company’s property against damage or loss.
Report any unsafe working condition.

• PRACTICE CONTINUOUS IMPROVEMENT

First, master the basics! DO IT RIGHT THE FIRST TIME!
Look for ways to do your work better, faster, and smarter. Share those ideas.
Be part of the solution; always accompany criticisms with suggestions for improvement.
Keep an open mind; be “flexible” to do new things and old things in new ways.

• PROJECT A POSITIVE, PROFESSIONAL IMAGE

Follow the company appearance standards at all times.
Always wear your name badge and uniform.
Keep your work area clean and professional.
Never discuss internal business in front of guests.

• TAKE PRIDE IN HANDEL’S HOSPITALITY

If you see something on the floor, pick it up.
Show proper care for tools, equipment, and facilities.
Speak positively about the company and your co-workers.

• PRACTICE TEAMWORK

Pitch in and help – Don’t wait to be asked.
It is okay to ask for help.

• RESPOND WITH A SENSE OF URGENCY

Do not let obstacles become your excuse.
Be flexible – accomplish the task and follow-up.

• HAVE FUN

Have fun and carry a great positive attitude. Being “positive” and “upbeat” does wonders for you and those around you.

• GUEST SERVICE STANDARDS

Always remember to practice the Guest Service Standards for both internal and external guests. ■
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