Overview:

Handel's Ice Cream Shop is seeking a dedicated and experienced Operations Manager to oversee the daily operations of our beloved ice cream shop. As a pivotal member of our team, you will ensure the highest standards of customer service, operational efficiency, and team performance are consistently met.

Responsibilities:

1. **Operational Excellence:**

- Manage all aspects of daily operations to ensure smooth and efficient functioning of the ice cream shop.

- Monitor inventory levels and order supplies as needed to maintain adequate stock levels.

- Oversee product quality control standards to uphold Handel's reputation for exceptional ice cream.

2. Team Leadership:

- Recruit, train, and supervise a team of ice cream scoopers and support staff.

- Foster a positive work environment that encourages teamwork, cooperation, and exceptional customer service.

- Conduct regular performance reviews and provide coaching and feedback to team members.

3. Customer Experience:

- Ensure that customers receive prompt and friendly service.

- Address customer concerns and resolve issues promptly and effectively.

- Maintain cleanliness and organization of the shop to provide a pleasant and inviting atmosphere for customers.

4. Financial Management:

- Monitor sales and expenses to ensure profitability targets are met.

- Implement cost-control measures to optimize operational efficiency without compromising quality.

- Prepare and analyze financial reports to track performance and identify areas for improvement.

5. Compliance and Safety:

- Ensure compliance with health and safety regulations and maintain cleanliness standards according to local health codes.

- Implement and enforce company policies and procedures to promote a safe and inclusive workplace.

Qualifications:

- Proven experience as an Operations Manager or similar role in the hospitality or retail industry, preferably within the food and beverage sector.

- A college degree in Business Administration, Hospitality Management, or a related field is preferred.

- Strong leadership skills with the ability to motivate and develop a diverse team.

- Excellent organizational and multitasking abilities.

- Exceptional interpersonal and communication skills.

- Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.

- Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

- Competitive salary commensurate with experience.

- Paid time off and employee discounts on Handel's products.

Join our team at Handel's Ice Cream Shop and be part of a company that values quality, community, and delicious ice cream experiences. Apply today to help us continue to delight our customers with the best ice cream in town!

Job Types: Full-time, Part-time

Pay: $45,000.00 - $50,000.00 per year

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• Associate (Preferred)

Ability to Relocate:

• Rogers, AR 72758: Relocate before starting work (Required)

Work Location: In person