Job Description: Houston Service Administrator

The Service Administrator facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Duties/Responsibilities:

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, and other related documents; prepares written summaries of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Maintains office supplies and coordinates maintenance of office equipment.
• Shipping and receiving of service/parts orders (mostly receiving) and staging them for technicians.
• Requests pricing quotes on repair parts from HSC vendors
• Creating and following up on service PO’s and RMA’s
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite i.e.: excel, word and outlook)
• Knowledge of QuickBooks
• Excellent organizational skills and attention to detail
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Bi-lingual (major plus)

Education and Experience:

• High School diploma or the equivalent

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15/20 pounds at times.