TITLE: Support Tech (Residential)

Location: Hot Springs, AR

Days and Times: Thursday through Monday 6 am to 3 pm

JOB SUMMARY

Responsible for assisting with the safety and security of clients and the facility. Must have the ability to respond quickly to emergencies that arise with clients, visitors and/or staff and be knowledgeable of regulatory requirements, as well as health and safety necessities.

If serving as an SWS Support Tech, responsible for managing operational needs of the SWS living environment, as well as assessing the immediate needs of clients and their children and identifying potential barriers to short and long-term recovery.

Qualifications

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily in a timely manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. This person must be proficient in interpersonal and communication skills, have basic computer knowledge and be trained in CPR/First Aid/CPI/RADD and be a state certified Regional Detoxification Specialist (RDS). This person must also have a strong working knowledge of regulatory requirements as well as agency/facility regulations. An understanding of recovery and acknowledgement that many pathways exist towards recovery. Must possess a valid Driver's License, as driving an agency vehicle will be required. Must have knowledge of safe vehicle operation and of seat belt and child restraint laws for moving vehicles (if working with the Specialized Women's Services/SWS clients at the Gateway and HH HS locations).

Education and/or Experience

Minimum of a GED or high school diploma, some college is preferred, and certified by the state as a Regional Detoxification Specialist or be willing to complete certification within two months of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.

Job Duties (specific to SWS Support Techs and will follow all other Support Tech duties)

• Provide direction for the operations of the SWS living area by collaborating with the SWS Coordinator and Recovery Coach
• Manage daily issues that arise within SWS and maintain communication with SWS staff
• Provide orientation to new SWS clients and answer questions as needed
• Oversee client participation in Mommy and Me time; obtain interaction sheets for client charts
• Prepare client schedule of duties and ensure this is posted onsite
• Maintain availability for SWS clients and their children; this may include watching the children at specific times
• Assist in facilitating house meetings
• Assist in discharging clients, as needed, and ensure all personal belongings are taken and all HHI property is returned
• Maintain communication with the Director in matters needing attention and consultation
• Follow all company policies and procedures and ensure that clients are doing the same
• Notify staff immediately if a change occurs with a client (leaves AMA, has an emergency, )
• Assist with client self-administration of medications, and documentation in Credible

Job Duties (for all Support Techs)

• Complete all required client documentation on Credible as it relates to medication calls and other duties required by this position
• Supervise client adherence to rules and regulations, as well as cleanliness of the facility and grounds
• Report necessary infractions or issues to the counselor and/or Director
• Conduct fire and other emergency drills as scheduled
• Document all activities or incidents as needed
• Transport clients when necessary, including SWS children if based at the Gateway or HH HS location
• Secure the building by ensuring that all clients are present and accounted for
• Assist with client self-administration of medications, and documentation in Credible
• Upload information to client files and update daily census, as instructed
• Enforce all client rules including waking of clients and bedtimes, as well as tobacco use restrictions
• Front office coverage including answering the phone and door
• Complete all duties, paperwork, projects, as assigned by the Director
• Follow all company policies and procedures
• Multitask, prioritize and manage time, as needed
• Other duties as assigned

If hired as Medical Support Staff, this person must possess an LPN or RN license and have or be willing to get credentialed as a RADO trainer, CPR/First Aid trainer and CPI trainer. This person will act as a researcher and position appropriate consultant for staff and client medical questions and concerns. Management of the RADO/Support Staff offices and inventory of medical supplies and drug tests, as well as lab submissions of tests, is required.

Per insurance requirements, all employees must be at least 21 years of age and have a valid driver’s license.

Benefit package includes employee health and vision insurance ; paid PTO after 120 days, as well as ten paid holidays. There is access for dental insurance, life insurance and a 401K plan.