3 Application Support Analyst Jobs in Bel Air, MD
Harford County Public Schools Recruiter is Hiring an Application Support Analyst Near Bel Air, MD
Telephone: 410-588-5238
Email: talentmanagement@hcps.org
www.hcps.org
VACANCY ANNOUNCEMENT AN EQUAL OPPORTUNITY EMPLOYER
May 29, 2024
HCPS is committed to recruiting and retaining effective and diverse educators and staff to build a climate of student success and improve learning experiences for every child in every classroom.
APPLICATION SUPPORT ANALYSTOffice of Technology and Information SystemsProvide technical assistance, general and in-depth problem analysis / resolution, training, and documentation to the client users of HCPS technology products and services.
Responsibilities MayESSENTIAL DUTIES AND INCLUDE These items are intended only as examples of the various types of job duties to be performed; specific position assignments will vary depending on the needs of the department. The omission of specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.Serve as a team member to the HCPS end-user community providing a single point of contact to initiate technology support service. Engages client users via call center, email, and in person methods. De-escalates situations involving dissatisfied clients, offering patient assistance and support. Handles escalated support tasks as directed by Technology leadership.
Initiates corrective action through tier-1 problem analysis; delivers resolution or initiates escalation of support to tier-2 Technology team(s).
Initiates work orders associated with tier-2 escalation, tracks work order progress and communicates work order completion to the client user.
Recognizes and escalates to Technology Leadership potential issues involving operating procedures.
Manages the Technology product training schedule and delivers training sessions to HCPS internal clients via in-person classroom and virtual methods.
Creates and/or assists with the creation and revision of Technology product / service documentation.
Assists with the testing of Technology solutions / services.
Performs user account management for Active Directory password reset I lockout. Manages student information system accounts / permissions.
Performs other work-related duties as assigned.
SALARYGrade 11 of the 12-Month AFSCME Salary Schedule ($59,386).
Training And Experience RequiredMinimum requirement: High school diploma or GED; conferred degree from an accredited college or university or related work experience preferred.
Experience In PowerSchool ESchoolPlus Student Information Systems Preferred.Minimum of two years experience in a customer service-related field (help desk, call center, service representative) or minimum of three years of experience in a K-12 administrative support position.
Advanced knowledge of Microsoft Office 365 product support required: Microsoft certification preferred.
Previous experience in the delivery of individual and/or group instruction using in-person and virtual delivery techniques.
Possess a basic understanding of how web-based applications, computing devices and networks interoperate in order to troubleshoot and communicate with support teams.
Excellent critical thinking and analytical analysis skills required; specifically, the ability to analyze a reported service issue and determine if resolution can be achieved via direct intervention or if escalation to a support team is required.
Excellent verbal and written communication skills; the ability to work effectively with a wide range of customers who possess varying levels of computer skills and technical knowledge, active listening skills, a patient and empathetic attitude, comfortable working in a fast-paced environment.
Ability to efficiently manage time, workload and resources within the scope of job duties.
Ability to work as a team member or independently as required by operating conditions.
Must be willing to engage in personal professional development to maintain / acquire proficiency in HCPS technologies.
How To ApplyEmployment applications are accepted online only. To access the application, visit the Employment Opportunities section of the HCPS website at www.hcps.org. If you have questions or require assistance to complete the online employment application, contact the Human Resources Office at 410-588-5238.
DEADLINEOnline employment applications will be accepted until filled.
The Board of Education of Harford County Public does not discriminate on the basis of age, ancestry/national origin, color, disability, pregnancy, gender identity/expression, marital status, race, religion, sex or sexual orientation in matters affecting employment or in providing access to programs and activities and provides equal access to the Boy Scouts and other designated youth groups.
In accordance with the requirements of Title IX of the Education Amendments of 1972 (20 U.S.C.
- 1681, et seq.), Harford County Public Schools does not discriminate on the basis of sex in any of its programs or activities or with regard to employment. Inquiries about the application of Title IX, and its implementing regulations to Harford County Public Schools Involving students, refer to: Ken Miller, 102 South Hickory Avenue, Bel Air, MD 21014 at (410) 375-0408 or Kenneth.miller@hcps.org; Involving all other members of the school community, refer to: Renee McGlothlin, 102 South Hickory Avenue, Bel Air, MD 21014 at (410) 809-6087 or Renee.McGlothlin@hcps.org. Discrimination complaints may also be filed with other agencies, such as the Office of Civil Rights in the United States Department of Education. Assistant Secretary for the Office of Civil Rights: 400 Maryland Avenue, SW, Washington, D.C. 20202, 1-800-421-3481. For updated information on the Board of Education, visit www.hcps.org.
Job Summary
Full Time
$64k-88k (estimate)
06/02/2024
06/28/2024
The job skills required for Application Support Analyst include Customer Service, Analysis, Written Communication, Microsoft Office, Leadership, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
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Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
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They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
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Application support analysts provide customer service to users of applications on smartphones and computers.
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These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
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Application support analysts can provide support through email, phone calls or live chat.
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Applications support usually offers technical support and human support.
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Step 3: View the best colleges and universities for Application Support Analyst.
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