11 Service Manager - Henderson Harley-Davidson Jobs in Henderson, NV
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Service Manager - Henderson Harley-Davidson
$89k-115k (estimate)
Full Time
3 Weeks Ago
Harley-Davidson UK & Ireland is Hiring a Service Manager - Henderson Harley-Davidson Near Henderson, NV
Henderson Harley-Davidson Service Manager
Key Results Areas
Key Results Areas
- Provide prompt, dependable, high quality vehicle service to (internal and external) customers.
- Maintain a high degree of customer satisfaction.
- Ensure service department contributes an acceptable level of gross and net profit.
- Maximize productivity levels of Service Technicians.
- Grow the volume of service work.
- Set the example of a department manager by maintaining a professional attitude, appearance and a positive communication style at all times.
- Maintain a clean and safe work environment at all times.
- Ensure service personnel are alert, well trained, and available when needed.
- Ensure Service Technicians receive jobs based on skill level and current resource utilization.
- Review work-in-progress to ensure quality and timeliness.
- Occasionally assist Service Technicians when they are having difficulty performing service work.
- Make estimates for internal and wreck repairs.
- Establish procedures to initiate and forward all customer paid, warranty and internal repair orders.
- Develop procedures in conjunction with the Parts and Inventory Manager, which ensure a smooth flow of parts to Service Technicians during jobs.
- Become familiar and efficient with all phases of the computer system required for service and parts management.
- Occasionally assist staff when needed.
- Ensure employees keep a clean and orderly department.
- Attend monthly “New Owners” clinics.
- Maintain service follow-up programs.
- Maintain budgeted revenue and expense objectives.
- Develop promotional campaigns in conjunction with the parts and sales departments.
- Work in harmony to promote teamwork, and respect with all employees, departments and customers.
- Maintain efficiency reports to General Manager, as requested.
- Provide necessary training for new service employees.
- Ensure accuracy and proper distribution of all paperwork.
- Develop monthly and annual objectives for the department in collaboration with General Manager.
- Attend training sessions to keep current with service department issues.
- Enforce safety requirements including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA right-to-know.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to staff and customers.
- Handle customer complaints reasonably showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
- Gain the trust and confidence of new customers when they are introduced to the service department give special attention to repeat orders to ensure the situation are corrected.
- Establish departmental work schedule, balancing the workloads of all employees.
- Monitor and address all come-backs with individual Service Technicians.
- Establish job assignments for all service employees within their skill levels.
- Set policies and procedures for service department.
- Manage employee performance (evaluate and council).
- Assist with recruiting, interviewing, hiring and firing of employees.
- Maintain records of all employee performance reviews.
- Provide training for all service employees (seminars, workshops, sales schools, etc.).
- Model superior customer service behavior for all service personnel by maintaining positive relationships with customers, employees, General Manager and owner(s).
- Focus on quality.
- Demonstrate an interest in growing the service business.
- Treat all employees and customers fairly, courteously, and with respect.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Five years progressive experience within the service department of a motor vehicle dealership.
- Knowledge and experience with Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with point-of-sale and parts and service management computer software or the ability to quickly learn due to experience with other systems.
- Current license with motorcycle endorsement and good driving record.
- Ability to manage time and demands professionally as well as personally.
- Must maintain a professional appearance and a neat, well organized work area.
- Ability to read and comprehend instructions and information accurately.
- Excellent communication skills and friendly outgoing personality.
- Ability to operate and maintain the department within dealership guidelines.
- The noise level in the work environment is usually loud.
- Occasionally required to bend, stoop, crouch, reach and handle tools.
- Occasionally requires the ability to lift 40 lb. of material.
- Occasionally requires the ability to balance and push a 600 lb. motorcycle.
- Ability to manage stress.
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
Job Summary
JOB TYPE
Full Time
SALARY
$89k-115k (estimate)
POST DATE
06/07/2024
EXPIRATION DATE
07/05/2024
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