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Order Management Specialist
Harman International Los Angeles, CA
$64k-82k (estimate)
Full Time | Business Services 3 Weeks Ago
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Harman International is Hiring an Order Management Specialist Near Los Angeles, CA

About The RoleAs the Order Management Specialist, I will support the overall customer experience and satisfaction from time of purchase order receipt to time of order delivery. This role will work closely with our Dealers, distributors, sales, supply, and warehouse teams to ensure all customer requirements are executed as expected. The OM Specialist will collaborate with the various stakeholders to anticipate requirements and challenges and bring a collaborative spirit to address these items. The Order Management Specialist will strive for complete vendor compliance in all cases with the support of their team
What You Will DoThe Order Management Specialist will manage customer requirements acting as the single point of contact for the customer and our internal teams. This includes issues resolution, material availability, backorder management, delivery as well as supporting day to day activities of the team, the Order Management Specialist will need to support our customers and sales team with our Dealer Portal and EDI Process.
  • Work cross-functionally with Sales, S&OP, Transportation and logistics, finance, and marketing to ensure business goals are supported.
  • Respond swiftly and resolve critical situations that impact customer service delivery and KPIs/SLAs.
  • Key Accounts Management/ Ownership
  • Ensure Adherence to Vendor Compliance requirements driving the reduction and elimination of fines.
  • EDI issue resolution 850, 856, 842, 810,3P 940 (outbound & inbound)
  • Support Vendor Portals and Requirements
  • Identify opportunities for process improvement. Work with management to prioritize, plan, and execute the most impactful improvements.
  • Daily reporting on assigned accounts.
  • Have a data-driven approach to daily work.
  • Manage the internal approval process for potential audits.
  • Create/update standard operating procedures.
  • Special projects upon request and any other duties as assigned.
What You Need
  • Minimum 3-5 years of applicable experience in Operations environment, Consumer Products / Retail Order Management/ O2C
  • Bachelor’s degree in business administration and /or experience in an equivalent field
  • Highly proficient in Microsoft Office suite, specifically Excel
  • ERP Experience (SAP preferably)
  • Have strong and effective verbal, written, and interpersonal communication skills that will facilitate in creating and maintaining a collaborative work environment.
  • Inclined to work collaboratively with other departments as well as independently.
What Is Nice To Have
  • Ability to prioritize and multi-task in a high-energy environment.
  • Strong desire to learn and be comfortable collaborators.
  • Knowledge of SAP
  • Detail oriented!
  • Strong organizational skills
  • Strong follow-up skills
  • Strong analytical skills
What Makes You Eligible
  • Be willing to travel up to 5%, domestic only.
  • Willingness to work in an office in Northridge, CA.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
What We Offer
  • At Harman, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is $51,000 - $74,800, and your base pay will depend on your skills, qualifications, experience, and location.
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition Reimbursement
  • An inclusive and diverse work environment that fosters and encourages professional and personal development.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$64k-82k (estimate)

POST DATE

05/31/2024

EXPIRATION DATE

07/14/2024

WEBSITE

harman.com

HEADQUARTERS

PIKEVILLE, KY

SIZE

15,000 - 50,000

FOUNDED

1980

CEO

RAVINDER BHAGRATH

REVENUE

<$5M

INDUSTRY

Business Services

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About Harman International

Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG, Harman Kardon, Infinity, JBL, Lexicon, Mark Levinson and Revel, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio... and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN! More
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The following is the career advancement route for Order Management Specialist positions, which can be used as a reference in future career path planning. As an Order Management Specialist, it can be promoted into senior positions as an Order Fulfillment Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Order Management Specialist. You can explore the career advancement for an Order Management Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an Order Management Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Order Management Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Order Management Specialist job description and responsibilities

Order management specialists are responsible for all aspects of order processing.

03/04/2022: Elyria, OH

They are a valuable part of the warehouse team and are ultimately responsible for getting accurate orders shipped quickly, often relying on an order management system and online marketplace data to get the job done.

01/31/2022: Utica, NY

Monitor all vendor performance and evaluate all orders and provide all required approvals.

04/13/2022: Salt Lake City, UT

The best order management specialist controls all aspects of the order management process, from order processing to ensuring fast order fulfillment.

02/15/2022: Lima, OH

The order management specialist sometimes acts as decision makers on any customer returns or order errors.

02/02/2022: Tampa, FL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Order Management Specialist jobs

Get familiar with project management methodologies.

03/18/2022: Salisbury, NC

Certified Change Management Professional (CCMP).

02/10/2022: Waco, TX

Change Management Certification.

03/24/2022: El Paso, TX

Change Management Specialist Certification.

01/29/2022: Asheville, NC

Earn a high school diploma or GED.

02/04/2022: Duluth, MN

Step 3: View the best colleges and universities for Order Management Specialist.

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