Full-Time Medical Receptionist w/EPIC eHR Experience

• Monday: 8a-7p (hours will vary within these hours)
• Tuesday: 8a-7p
• Wednesday: 8a-5p
• Thursday: 8a-5p
• Friday: 8a-5p
• Saturday: Rotating, 1/2 days September thru April only

Company Information

Pediatric Healthcare was established in 1998, has earned Patient Center Medical Home (PCMH) recognition, and is entirely devoted to the health and well-being of children. Our providers and team members work closely together to provide high-quality pediatric care to patients ranging from newborn to 18 years-old.

PHC team members are pushed to explore and work at the top of their skill sets and those who are up for a challenge have access to more challenging work. We create opportunities for fun in our daily work and though busy, the workday goes by quickly.

Learn more by visiting: phckids.com

Job Summary

Under the direction of the HR Office Manager and in accordance with practice procedures, the Medical Receptionist performs all aspects of patient scheduling, registration, and payment collection.

Essential Duties and Responsibilities:

Reports to work on time as scheduled.

Performs all aspects of appointment scheduling including:

• Makes appointments for patients accurately and efficiently, according to clinic protocols.

• Assists patients with any scheduling concerns.

• Returns patient calls if unable to make appointment at the time of the patient interaction. • Reschedules appointments as necessary.

• Follows policy for "no shows" and late patients, per clinic protocol.

• Informs patients of required forms, identification, arrival times and other necessary information.

Scans the following documents into the Electronic Medical Record as required:

• Photo IDs and insurance cards

• HIPAA forms,

• Consent forms

• Financial responsibility forms

• Guardianship and/or adoption papers

Communicates effectively with patients, parents, caregivers, coworkers, and providers regarding patient scheduling issues as needed.

Collects all necessary data to appropriately register and schedule patients:

• Verifies and updates patient demographics.

• Properly verifies and updates patient emergency contact.

• Properly verifies and updates patient insurance coverage.

Performs all aspects of payment collection and cash handling including, but not limited to:

• Handling cash according to practice protocol.

• Collects copayments and outstanding balances in accordance with practice policies and procedures.

• Balances and reconciles cash drawer and credit card payments

• Assists patients with billing problems or inquiries.

Performs all additional extra duty assignments and miscellaneous tasks and projects as assigned.

Required Education and Experience

• H.S. Diploma or G.E.D., required
• At least one year of previous experience in a medical office setting is required.
• At least one year of previous experience working with a multi-line phone system.
• Basic computer skills and electronic health records experience are required.

Preferred Education and Experience

• EPIC e-HR experience, specifically within Corewell Health System, is highly-preferred.
• Previous experience with insurance eligibility verification is highly-preferred
• Previous experience with Waystar is highly-preferred
• Some college is preferred
• Previous experience registering and scheduling patients is preferred

Competencies

• Strong interpersonal skills.

• Able to successfully type and work.

• Committed to team members.

• Able work successfully in a fast-paced environment.

• Able to successfully perform basic math calculations.

• Able to successfully complete forms.

• Able to maintain composure in difficult situations.

• Strong written and oral communication skills.

• Strong attention to accuracy and detail.

• Dependable and punctual.

• Strong organizational skills.

• Able to multitask.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles, toxins or caustic chemicals, and risk of electrical shock, radiation, and exposure to infectious diseases.