About You

• You're seeking a work environment that feels like a family but operates with the professionalism of a large company.
• You thrive in a collaborative environment where typical corporate hierarchy doesn’t impede idea sharing or communication.
• You love interacting with people, and the thought of striving for sales goals excites you.
• You’re in your comfort zone when working in fast-paced environments, and you handle multitasking with ease.
• You aren’t afraid to hear “no” multiple times a day. You don’t take things personally, and keep searching for solutions to continually improve the selling process.
• Friends and colleagues often describe you as highly personable, with exceptional interpersonal and communication skills.
• You never forget a face or a name.
• You're looking for a place where you can excel, establish and nurture customer relationships, and contribute to the success of the company.
• You see the value in face-to-face meetings, networking, and building relationships in your assigned sales territory.
• You are safety-conscious, and you're comfortable working at heights and occasionally getting on a roof.
• You're a self-starter who can work independently and at the same time, you're a team player who's eager to contribute to the growth of our branch.
• Problem-solving, multitasking, and building relationships are your strengths.

Salary: $75,000.00 - $80,000.00 per year, depending on experience, with the potential to earn quarterly incentives based on performance

Typical Schedule is Monday through Friday 7am to 4pm, but exact hours may vary. Some weekend work and occasional travel for training is required.

Client Service Manager Benefits

• Competitive compensation with room to earn incentives based on performance.
• Medical, Vision and Dental benefits, with generous employer contribution towards premiums
• Employer-paid Life Insurance and Long Term Disability, with additional voluntary benefits available
• Paid Time Off, sick leave and paid holidays
• 401(k) with generous company match after one year of service
• Clothing allowance provided
• Professional development opportunities
• Company cell phone provided
• Amazing team environment!

About Us

At Harness Roofing, Inc., we've built a company culture that combines the professionalism of a large organization with the warmth and camaraderie of a tight-knit team. Since 1976, we've been delivering top-quality roofing solutions with integrity, workmanship, and a customer-first approach. Learn more about us at https://harnessroofing.com/

Client Service Manager Expectations

• You’re accountable for achieving branch sales goals and promoting products and services such as waterproofing, maintenance agreements, re-roofs, and roof repairs.
• You’ll be collaborating closely with multiple stakeholders, including project managers, office staff, customers and vendors, so you must enjoy interacting with people in-person and on the phone.
• You will identify prospective customers and develop your network to generate new sales leads.
• You’ll conduct face-to-face meetings with existing and potential customers, presenting sales proposals.
• You’ll be responsible for educating customers on the benefits of our products and services.
• You’ll be responsible for fostering relationships with building owners, contractors, and customers in the Springfield market, actively seeking referrals and repeat business.
• It’s your job to maintain records of sales leads and customers.
• We’ll expect you to collaborate with the marketing department to help strengthen our brand.
• You’ll be working at a fast pace to sell large-scale commercial roofing projects and will need to adapt quickly to ensure we keep current clients happy, follow up with prospects and keep a pipeline of new clients full.
• When challenges arise, maintain a positive attitude and a calm demeanor as you work towards a solution.
• You will maintain a safe work environment and follow all safety procedures in accordance with company standards and OSHA regulations.

Client Service Manager Skills & Experience

We’re flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.

• Must be comfortable with heights and willing and able to climb a ladder and get on roofs
• Must have a valid driver’s license
• Ability to commute to or relocate to Springfield, Missouri
• Experience in roof management and customer service is a plus, but we also value the right attitude and willingness to learn.
• Strong interpersonal and writing skills
• Proficiency in Microsoft software
• Self-motivated, independent, and able to solve problems
• A team player with exceptional multitasking abilities
• Ability to represent yourself professionally with your teammates and our customers
• Natural curiosity and problem solving ability
• Willingness to actively engage with clients and prospects
• Thinks fast and enjoys being active

How To Apply:

• Click the "Apply Now" button
• Tell me about a recent success you had with a customer or prospect.
• Include your resume

If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.

• Customer Relationship Manager
• Account Manager
• Customer Success Manager
• Sales Account Executive
• Customer Engagement Specialist
• Client Relations Specialist
• Business Development Manager
• Sales Manager
• Customer Service Supervisor
• Account Executive
• Customer Support Manager
• Key Account Manager
• Client Services Coordinator
• Sales and Service Manager
• Account Services Manager
• Client Advocate
• Customer Experience Manager
• Sales Support Specialist
• Client Relations Manager
• Customer Account Coordinator

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you able to climb ladders and get on roofs?
• Tell me about a recent success you had with a customer or prospect.

Experience:

• Roof Management: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Construction: 1 year (Preferred)
• Management: 1 year (Preferred)
• Outside sales: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Memphis, TN: Relocate before starting work (Required)

Work Location: On the road