ESSENTIAL DUTIES & RESPONSIBILITIES

General - Responsible for learning to : Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.

Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.

Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

Clean, disinfect, and restock all restrooms in front and back of house areas. Mop floors around the bars, restrooms, and entrances in front and back of house areas.

Remove all trash and debris from machines, floors, and trash cans in front and back of house areas and empty all trash and debris in the outside dumpsters.

Use all cleaning chemicals and equipment safely and in accordance with manufacturer instructions. Answer all calls promptly and professionally.

Participate in routine drills as assigned. Have complete knowledge of all casino events and promotional activities, and assist as needed.

Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays;

shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

Perform other duties as assigned or reasonably requested by any member of management.

• Operating Principles : Ensure at all times operating principles are being adhered to : Clean Keep all areas clean and pristine;
• Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills of Family Style Service to provide superior guest service;

Fun Be interactive with all internal and external guests while maintaining professional standards.

• Tools and Technology : Two-way radio, vacuum cleaner, Industrial shampooer, industrial sweeper, trash compactor, ice and garbage tub carts, wet mops, brooms, duster, cleaning chemicals, ladder and desktop computer.
• Licensure : Must be able to obtain and maintain a 1055 Slot / Cardroom / Pari-Mutuel Individual Combo Employee Occupational License .

Must be at least 21 years of age. No tax returns are required for this position.

QUALIFICATIONS

• Experience : A high school diploma or GED equivalent is preferred.
• Knowledge : Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skills : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Being aware of others' reactions and understanding why they react as they do. Talking to others to convey information effectively.

Monitoring / Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands : Required to walk and stand; use hands to finger, handle, or feel objects, tools, and controls; reach with hands and arms;

stoop, kneel, crouch, and bend; climb; and talk and hear. The team member must frequently lift and / or move up to 50 pounds, including overhead lifting.

The team member may lift and / or move up to 100 pounds with assistance. The team member will occasionally be required to climb a ladder.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment : The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures.

A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas.

May also work in a banquet / showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Use of elevator and stairs.

Last updated : 2024-07-14