RESTAURANT MANAGERS – TEAM LEADS – SHIFT LEADS

Job Description (Team Leaders/Shift Leads)

As a member of the leadership team at Harriet's Hamburgers in Ballantyne, you will play a crucial role in ensuring our team's effectiveness and our business's success. At Harriet's Hamburgers, we strive to select leaders who are hard-working individuals who share our passion for providing exceptional service and hospitality to our guests.

At Harriet’s Hamburgers, Ballantyne, Team Leaders are responsible for:

• Opening or closing the store
• Leading the daily operations of the restaurant
• Ensuring that food safety and quality assurance standards are met
• Meeting and exceeding food cost, labor and sales goals
• Working as a team to grow our business through improvements to speed of service, guest satisfaction, and cleanliness
• Being passionate about personal growth and growing other leaders
• Ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, inventory management, team management, and financial accountability.

The ideal candidate has excellent communication skills in addition to in-store operational experience.

The following qualifications are required:

• 1-2 year of past Leadership Experience
• Exceptional organizational skills to manage an operation with many moving parts
• Impeccable work ethic
• Passion for Harriet’s Hamburgers values
• Flexible availability including nights and weekends
• Must be 18 years of age or older

Compensation is based on experience and qualifications. Full-time employees receive competitive benefits.

Benefits FOR ALL TEAM MEMBERS

• Career development opportunities – we are growing!
• Competitive pay Tip share
• Paid time off Wellness time
• Uniform allowance
• A collaborative work environment that embraces individuality, encourages idea-sharing, and promotes a fun atmosphere
• Medical, Dental, Vision Insurance & 401k options to fit your needs
• Employee Dining Discount Program 
• Join the #BeGoodCrew and earn a Referral Bonus by inviting new members
• Flexible scheduling and self-paced growth opportunities

Expectations

• Positive Attitude
• Lead by Example
• Follow procedures and regulations
• Commitment to Quality, Speed, Accuracy, Cleanliness, and Attentive and Courteous Service
• Be Remarkable in Everything you do
• Take ownership and drive results
• Act in a manner that gains trust and responsibility
• Flexibility in availability, Saturday availability is required

People

• Train new employees and provide ongoing training for all staff
• Coach, encourage, and hold staff accountable to policies/procedures
• Communicate with other leaders to setup restaurant shifts for success
• Help with hiring and evaluations
• Communicate needs and feedback of staff in leadership meetings

Operations

• Focus on the five critical areas to guest satisfaction: Speed of Service, Cleanliness, Taste of Food, Accuracy, Attentive and Courteous Employees
• Create work schedules
• Project future needs for goods, kitchen needs and cleaning products
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Vocalize and make sure daily benchmarks are met
• Oversee cash handling
• Answer phone
• Check catering orders
• Ensure proper hand-washing and food safety procedures are followed

Average Rate: $22/ hour (Average rate includes hourly wage average hourly tip earnings)