Ticket Office Customer Service Agent

Under direct supervision of the Box Office Manager and Theatre Manager, assist in administrative duties as followed:

Essential Duties:

• Cash Handling
• Maintain excellent customer service for all in person and phone sales
• Operating the Ticketing program for sales transactions
• Database management
• Preparing deposits and reconciling daily reports
• Knowledge of performing arts a plus
• Have a positive attitude
• General box office duties as assigned
• Handle customer complaints and hand them to appropriate personnel

Required Skills:

• Cash handling
• Entry level knowledge of basic computer operation and point of sales systems
• Excellent phone etiquette
• Ability to multi-task and work in a fast-paced environment
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment

Preferred Skills:

• Previous Ticketing experience
• Working knowledge of Windows based PC programs

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Schedule:

• Day shift
• Night shift
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person