82 Customer Service Manager Jobs in Bowie, MD
Harris Teeter Bowie MD is Hiring a Customer Service Manager Near Bowie, MD
Responsibilities:
- Manage a team of customer service representatives and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer interactions to ensure quality and adherence to company standards
- Train and coach customer service representatives on best practices and techniques
- Conduct performance evaluations and provide feedback to team members
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Analyze customer feedback and data to identify areas for improvement
Skills:
- Strong organizational skills to effectively manage a team and prioritize tasks
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members
- Proficiency in math for handling financial transactions and analyzing sales data
- Knowledge of phone etiquette and the ability to handle phone calls in a professional manner
- Administrative skills for managing paperwork, documentation, and record keeping
- Ability to stock inventory and maintain supply levels as needed
- Time management skills to meet deadlines and handle multiple tasks simultaneously
This position requires a candidate who is detail-oriented, customer-focused, and has the ability to lead a team effectively. If you have a passion for providing exceptional customer service and possess the necessary skills, we would love to hear from you. Apply now to join our team as a Customer Service Manager.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
- 3 years
Ability to Relocate:
- Bowie, MD 20715: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$99k-128k (estimate)
06/23/2024
10/19/2024
The job skills required for Customer Service Manager include Customer Service, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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