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Supervise up to associates in the Customer Service Department cashiers, baggers, customer service clerks and accounting office.
Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments.
Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor
monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance;
rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
Provide immediate coaching / feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND / OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and / or training;
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos in English . Ability to write simple correspondence in English .
Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software;
Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to : new hire
orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand;
walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch.
The associate must regularly lift and / or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and / or move up to 40 pounds
and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those
an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently exposed to wet and / or humid conditions and moving mechanical parts.
The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually
moderate.
Additional Information
Posting Date : Aug 22,
Compensation
Last updated : 2024-08-23
Full Time
Retail
$37k-46k (estimate)
07/24/2024
11/23/2024
harristeeter.com
CHARLOTTE, NC
15,000 - 50,000
1936
Private
HARRIS TEETER
$1B - $3B
Retail
Harris Teeter operates as a chain of supermarkets.
The job skills required for Customer service assistant include Customer Service, Planning, Customer Satisfaction, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service assistant positions, which can be used as a reference in future career path planning. As a Customer service assistant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service assistant. You can explore the career advancement for a Customer service assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
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Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
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Organize and schedule customer orders to an appropriate department.
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Follow up with customers at a later date.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
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Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
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Responding to questions with positive language can greatly affect how the customer hears the response.
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These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
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Ask for direct feedback from customers and colleagues in order to have a room for improvements.
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Step 3: View the best colleges and universities for Customer Service Assistant.