What are the responsibilities and job description for the Parts Inside Sales Associate position at Harrison Energy Partners?
SUMMARY DESCRIPTION:
Responsible for internal customer service for Service Department, Sales Department and Controls Department in regard to parts. Responsible for external customer sales and service processing customer orders, vendor sales, inventory, purchasing, pricing, warranty & warehouse.
PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Working safely is our company’s number one business objective. It is the responsibility of each employee to comply with all safety and health requirements whether established by the company or by federal, state or local law. Each employee must be dedicated in his or her safety responsibility while conducting business. It will be a condition of employment that all employees are expected to work safely and contribute to the safety of others.
- Greet customers and vendors, answer incoming calls, responding to all inquiries as presented, ensuring the highest level of customer satisfaction. Provide customers with assistance and information regarding parts, price and availability. Work with team members and associates as other locations to provide the best possible customer service.
- Order parts from Daikin as well as other sources, arrange shipping to meet customer needs. Deliver parts for Harrison Energy Partners orders as needed.
- Place and bill orders daily, follow up to ensure shipment.
- Complete warranties daily. Submit warranty claims in a timely fashion. Label all incoming warranty parts and forms.
- Review product materials to ensure product knowledge.
- Back up support for Outside Sales team. Fill in for other team members at all locations when needed.
- Maintain store and work area, receive and stock merchandise as necessary.
- Assist in warehouse if needed. Pull orders and load trucks at Warehouse for Harrison Energy Partners orders, fill in as requested for other orders.
- Increase knowledge base regarding products.
- Provide Harrison Energy Partners with assistance and information regarding parts, price and availability. Order parts and arrange shipping to meet customer needs.
- Load, deliver and set up portable air cooling units.
- Provide product technical support as requested for the entire Parts Department.
- Perform miscellaneous equipment and facility repairs as needed.
- Responsible for internal customer service for Harrison Energy Partners Service Department, Sales Department and Controls Department to regard to parts.
- Perform any other related duties as required or assigned.
- Assist with inventory counting.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND/OR EXPERIENCE:
High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 10 years parts sales experience. HVAC, electrical knowledge or work related experience preferred. Intermediate computer skills required.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
State driver’s license, auto insurance, auto registration, acceptable driving record.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS:
None indicated.
SOFTWARE SKILLS REQUIRED:
___ Basic _X__ Intermediate ___ Advanced
Specific Programs and/or skills:
Post hire specialty training provided.
COMMUNICATION SKILLS:
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Must possess the ability to communicate will all levels of the organization; as well as, external vendors, business contacts, existing customers and potential customers.
WORKING AND/OR ENVIRONMENTAL CONDITIONS:
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate diversity, moderately physical. Work activities are primarily typical sedentary counter sales/administrative functions. However, the position may require a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee.
PHYSICAL REQUIREMENTS:
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, climb or balance; frequently required to sit, walk, talk and hear. Occasionally requires employee to stoop, kneel, or crouch. The employee must occasionally lift and/or move from 10 lbs, up to 100 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.
TEAMWORK
- Demonstrate and promote a spirit of cooperation and teamwork throughout the company;
- Continually look for ways to improve our processes and ability to serve our customers effectively;
- Continually strive to improve personal performance. Take an active role in seeking training or other opportunities for growth and development.
BUSINESS BEHAVIOR & ANTITRUST
Do not discuss with competition (includes similar Service/Parts companies and manufacturing representatives).
- Company price, costs, profits, or terms of sale;
- Person or companies with whom Harrison Energy will or will not do business;
- Geographical areas of operations.
CONFIDENTIALITY & CONDUCT
- Do not divulge any confidential personnel and/or corporate policy;
- Will not engage in gossip or other unprofessional conduct;
- May not make changes in his/her job description, standards of performance or quarterly objectives without consultation with your direct supervisor, manager or executive leadership.
