PATIENT CARE & PRACTICE COORDINATOR

Job Description

If you are equally skilled at being warm and friendly while treating patients professionally, we may have the perfect career for you! Do you thrive on rolling out the red carpet for patients? Do you have a smile in your voice while answering 20ish calls per day? If these statements describe you and you want to work in an office that provides a challenge to do great work each day while keeping the family atmosphere contact us for more information!

Position Type: Full time, hourly

Position Summary

The Patient Care Coordinator is a critical member of this growing private practice, and will work closely with the provider and practice owner, assisting with various aspects of day-to-day operations. The Coordinator is responsible for the daily activities of clinic. First and foremost, they are the first point of contact, either in-person or by phone, with many patients, physicians, and vendors. The primary responsibility of the coordinator is to be a positive representative of the practice, providing quality customer service and patient care. The Coordinator also supports the practice by performing a variety of administrative and outreach functions, detailed below.

Characteristics that will make a successful Patient Care Coordinator

Hart Hearing Center is not just looking for an employee to fill a position; we are looking for a long-term practice associate. This means we are not only hoping to find someone who is a good fit for us; we should also be a good fit for you. The following are characteristics that we feel would make a particularly successful Coordinator who can develop and thrive with our practice.

· Driven, and works well independently

· Detail-oriented

· Takes pride in their work

· Cares about the success of their workplace, beyond just their position

· Open to new challenges and opportunities for growth

· Friendly, with a positive attitude

· Professional demeanor

· Ability and willingness to problem-solve independently

· Adaptable to change

Essential Duties and Responsibilities

· Patient Care

· Excellent customer service is the cornerstone of every successful practice.

· Ensure a positive experience for every patient as they enter and exit the office with a friendly greeting

· Checking patients in and out

· Answering questions

· Scheduling/confirming appointments.

· Manage payments and insurance information.

· Provide the first contact for patients who call to schedule an appointment or inquire about our services. Screen calls (20-40 calls/day), recognizing opportunities and facilitating excellent service by providing the information necessary to secure an appointment, sell a product, or answer a question.

· Clean hearing aids (occasional).

· Practice Coordinator

· Coordinate provider’s schedule, and ensure the smooth and efficient flow of patient care while in the office

· Maintain and file patient charts

· Maintain a tidy office/waiting room

· Collect and record payments, and manage invoices

· Check insurance eligibility and pre-authorization

· Manage office supply inventory, including hearing aid product inventory

· Various other administrative projects as may be assigned

· Marketing / Outreach

· Collaborate with and assist provider with the planning, promotion and management of operations/services to ensure quality, efficiency, and cost effectiveness

· Help build practice through patient contact, retention, outreach, and marketing efforts.

· Liaison contact for internal and external communication and local public relations. This includes participating in, and at times representing the practice independently at:

· Networking events

· Senior Activity Center ongoing activities like euchre tournaments, and bocce ball

· Health fairs

Minimum Education / Experience Requirements:

· High school diploma or equivalent degree

· Preferred experience in medical field

· Previous work in administrative or office management position

· Sales, service, or customer-oriented field

On-the-job training is available in:

· Counsel Ear – online software for scheduling and practice management

. Hearing Instrument Sciences- How hearing aids work, how to program, clean, and maintain devices

· Previous experience with online scheduling software is advantageous, but not required.

Job Type: Full-time

Salary: $32,000-42,000 /year or $16.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Uniform allowance

Schedule:

• Monday-Friday 8:30-5,
• Occasional Saturday morning or evening as needed.

Work Location: Two locations: Macomb Twp

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office
• Private practice

Education:

• High school or equivalent (Required)

Experience:

• Medical office experience: 3 years (Required)
• Office experience: 3 years (Required)
• Medical terminology: 1 year (Preferred)

Ability to Relocate:

• Macomb, MI 48042: Relocate before starting work (Required)

Work Location: In person