9 Customer Service Representative Trainer Jobs in Grand Blanc, MI
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Hart Medical Equipment is Hiring a Customer Service Representative Trainer Near Grand Blanc, MI
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.
Status: Full Time
Location: This position is remote but based out of Grand Blanc, MI.
Hart Medical Equipment offers a competitive salary and benefits package. EOE
- Leads and oversees the daily operations of designated team.
- Recommends and assists ongoing training and educational activities related to both specific and general job topics.
- Work with Manager and Senior Lead to meet department goals.
- Assist with communication forms as needed.
- Answers questions and works though issues with team.
- Assists all internal and external customers in a professional manner.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
- Coordinates home equipment service request with Dispatch for prompt delivery.
- Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Provide customers with product and service information.
- Maintain current knowledge on Medicare, Medicaid, and other payor sources.
- Verifies medical necessity, insurance coverage and physician orders for all insurance- assigned services.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Making sales or recommendations for products or services that may complement client needs, as applicable.
- Act as a resource to leadership and employees.
- Conduct training sessions in a variety of formats such remote and on-the-job training.
- Provide ongoing coaching and support to employees to ensure they continue to meet performance targets and expectations.
- Other duties as assigned by management.
SUPERVISORY RESPONSIBILITES
This position has no supervisory responsibilities. However, may be asked to provide information related to support performance reviews and disciplinary actions of trainees, by the Manager.
QUALIFICATIONS
To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience
- High school diploma or general education degree (GED).
- 1 year of relevant customer service/DME experience.
- Leadership experience preferred.
- Excellent interpersonal, written, and oral communication skills.
- Must be able to work independently while leading a team.
- Customer service orientation.
- Attention to detail.
- Good data entry skills.
- Proficiency with computers, with strong typing skills.
- Ability to work in a fast-paced environment.
- Must have 100% department knowledge.
Language SkillsProficient English (verbal, written). Second language encouraged.
By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
Job Summary
Full Time
Wholesale
$64k-81k (estimate)
05/06/2024
05/16/2024
hartmedical.org
GRAND BLANC, MI
200 - 500
1994
ALLEN HUNT
$50M - $200M
Wholesale
Related Companies
About Hart Medical Equipment
Hart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment. Hart Medical Equipment is the premier durable medical equipment company in Michigan, in partnership with Henry Ford Health System, McLaren Health Care, and Ascension Genesys Health System. Today, more people are discovering that recovering at home can be much easier with the right medical equipment, supplies and support. Hart Medical Equipment seeks to make a patients transition back to their own home easier. Our goal is to help people find the right products and services at the time when they ...need them most. Hart Medical Equipments professional staff include respiratory therapists, rehabilitation technologists, and certified orthopedic and mastectomy fitters. Our caring team provides patients with clinical expertise, as well as the most technologically advanced medical products and equipment available today. Hart Medical Equipment has 24 locations throughout Michigan to meet your needs. From small locations located inside of medical centers to full showrooms, we are built for your convenience. https://hartmedical.org Learn More | https://hartmedical.org/about Join Our Team | https://hartmedical.org/careers Order Online | https://hartmedical.org/shop
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