• Financial Administration (FAD) is dedicated to advancing Harvard University’s teaching and research mission by stewarding its resources;
• providing support, guidance, and consultation; ensuring compliance with University and federal guidelines; mitigating risk;

pursuing operational excellence; and promoting the financial health of the University.

The Central Accounts Receivable department of FAD supports approximately 100 University departments and works as a collector / customer service representative to provide quality customer service to internal and external customers.

The Collection Specialist is responsible for the payments and collections of all central AR per the policy, following state & federal debt collection regulations and laws.

Typical duties include :

• Collection of the outstanding accounts receivable
• Apply payments on customer account from all sources of payment types (credit card, lockbox, and wire)
• Identify overpayments to refund
• Process credit card payments for customers and assist with portal payment inquires
• Process the billings and distribute or mail them as directed
• Assist with and provide trainings for new Oracle AR users
• Set-up customers inside of the accounts receivable system
• Aging’s review and reporting
• Provide excellent customer service to both the internal and external customers, including researching and supporting, and act as intermediary between the school and the customers
• Handle the phone and email inquiries received from customers
• Bad debt processing
• Constant review of the processes for any improvements and efficiency
• Other accounts receivable tasks as assigned

Last updated : 2024-05-19