Technical Writer 2 (Content Writer, Customer Service)

Ridgefield Park, NJ (Hybrid - 4 Days Onsite)

6 Months Contract

Summary:

The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. A typical technical writer is responsible for organizing, editing and maintaining technical records and files.

• Job Responsibilities: Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
• Maintain records and files of work and revisions.
• Confer with client to establish technical specifications and to determine subject material to be developed for publication.
• Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one's time.
• Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Basic knowledge of media production, communication and dissemination techniques and methods.
• Basic knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Basic knowledge of computer software, such as Adobe, JavaScript, Oracle, etc.

KEY RESPONSIBILITES/REQUIREMENTS:

• Responsibilities: Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand.
• Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.
• Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date.
• Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
• Partner with training team to keep training current with updated content.
• Ensure compliance with law (e.g., copyright and data protection).
• Requirements:Excellent writing and editorial skills
• Experience with HTML, including the ability to quickly comprehend its utilization in article structure.
• Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
• Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
• Proven work experience as a Content Writer, including experience working with contract resources.
• Extensive experience with MS Office Suite.
• Good organizational and time-management skills.
• 3 years experience working as a Content Writer.

• Education/Experience:Bachelor's degree required.
• 2-4 years experience required.

1. Top Skills:Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
2. Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
3. Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.