Position: Front Desk Coordinator

Location: Lafayette, IN 47905 (Onsite)

Duration: 12 months, likely to extend

Client Industry: Industrial Machinery Manufacturer

Pay Rate: $18.00 per hour

Job Description:

Position’s Contributions to Work Group:

• Assists with prepping for tour groups, main point of contact for the front door, screening guests who enter the welcome center.

Typical task breakdown:

• Verify visitors as they enter the Welcome Center and connect them with their Client contact, if applicable.
• Manage room reservations for the Welcome Center.
• Manage monthly procard reconciliations for Welcome Center card.
• Create a daily sheet highlighting conference room usage and distribute to the Welcome Center staff.
• Create table tents, nametags, door banners, and printed photos for customer visits and witness tests.
• Distribute and collect surveys for in-person customer visits and witness tests.
• Manage catering requests for customer visits and witness tests, working with Eurest as needs arise.
• Ensure snack baskets are filled and ready for use.
• Monitor Welcome Center sign-out sheets and ensure items (banners, dongles, steel-toe slip-ons, etc.) are being returned in a timely manner.
• Manage all aspects of non-customer tours, including the agenda creation, tour guide assignment, welcome presenter, room reservation, and visit badge distribution on the event day.
• Manage all aspects of family tours, including agenda creation and tour guide assignment.
• Ensure the VIP van is gassed up and clean prior to customer or event use.
• Monitor office supplies, cleaning supplies, and customer snacks and order as needed.
• Copy, file, and collect receipts for reconciliation at the end of each month.
• Assist in the Client Merchandise Center as needed.
• Update Welcome Center, Tour Guide and Best Practices binders
• Turn on lights throughout Welcome Center
• Create lunch menus for customer visits/witness test
• Checks/cleans up all rooms, locks doors etc. in Welcome Center at close of day
• Open and close Client Merchandise Center (CMC).
• Reconcile cash drawer daily.
• Connect with Accounting personnel weekly to deposit cash.
• Maintain CMC inventory and physical stocking of merchandise.
• Manage all orders, including special orders and custom orders.
• Create monthly reports for the CMC on profits, payroll deduction, etc.
• Craft and distribute CMC advertisements and communications and update the CMC monitor and facility bulletin boards.
• Connect with Drive Team personnel with requests for communications for the Drive Team newsletter.
• Construct gift baskets as requests come in from Client Drive Team.
• Manage the CMC’s monthly promotions and drawings.
• Manage requests for CMC gift certificates and create these as needed.
• Maintain event tickets for sale in CMC.

Interaction with team:

• Works directly with office team and guests

Work environment:

• Office environment

Education & Experience Required:

• Bachelor's degree in marketing or equivalent training preferred.
• 0-2 years related experience required.

Technical Skills

• Microsoft 365 products, Word, Excel, PowerPoint , Teams
• Microsoft planner, Canva

Soft Skills:

• Written and verbal communication skills
• Customer service
• Multitasking and prioritizing
• Dependability
• Familiarity with Microsoft Office
• Strong organizational skills
• Self starter
• Strong multitasking
• Desire to learn
• Professional Disposition

Disqualifier/Red Flags:

• Poor job history – 1 year or less at 2 or more jobs within the last 5 years
• Problematic social media activity

*Benefits will also be available and details are available at the following link: Harvey Nash Benefits