Summary :

We’re in search of an experienced Home Appliances Product Specialist withthe required skills : home appliances service, root cause analysis, assessable,disassemble experience environment .

Here are some of the specific details :

Job Title : Home Appliances ProductSpecialist

Location : Ridgefield Park, NJ (Onsite)

Duration : 12 Months Contract

Status : Onsite

Job Description :

Must haveRequirements :

• Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
• Must be able to drive will occasionally drive (locally) between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive!
• Root cause analysis

Specificresponsibilities include :

• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
• Monitor new model quality performance with comparing benchmark model trends
• Coordination of weekly, monthly report and presentation to all related teams
• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

Background &Competencies Required : Knowledge / expertise / experience :

• Understanding manufacturing, engineering and design.
• Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)
• Skills :
• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
• Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Education :

• Bachelor’s degree in engineering, computer science, Math or business-related field.
• This position will primarily focus on : Service quality related Analysis
• Product quality data analysis with ASR trends of projects / models
• Monitor quality case issues by daily tracking tickets
• Theme card management of pending and in progress quality issues until
• solutions are found through communication with HQ
• Part / Unit Retrieval

Yearsof experience : 0-2years of experience in an analytics focused role Topskills :

• Proficient in Microsoft Office Word, Excel, and PowerPoint.
• Ability to deep dive to perform root cause analysis
• Exceptional presentation, written, and verbal communication skills

Let me know if you are interested in this job and / or if you can assist usby referring someone who is interested in this job, since we offer lucrativereferral bonuses.

A reasonable, good faith estimate of the minimum and maximum for thisposition is $29 to $32 / hr.

Benefits will also be available and details are available at thefollowing link : Harvey Nash Benefits

I am looking forward to speaking with you today.