53 Customer Success Manager Jobs in Sydney, FL
Hatch is Hiring a Customer Success Manager Near Sydney, FL
- Instant --
More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and outcome-oriented Customer Success Manager to play a critical role in delivering a rewarding, sticky and satisfying experience for our valued customers — proactively guiding the customer throughout their journey with Instant to create a great commercial relationship. This includes rapid onboarding, implementation, and adoption as well as establishing, tracking, and reporting on shared success criteria.
As a Customer Success Manager, You Will
- Serve as the primary point of contact for existing customers, driving satisfaction.
- Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan.
- Ensure customer satisfaction that leads to holding our product stickiness, customer satisfaction and currently 0% churn rate.
- Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift.
- Answer questions and facilitate data requests, user feedback, and bug reporting to the product team.
- Act as Voice of the Customer internally to represent customer needs and wants.
- Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Instant team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 👍🏼 Adoption and Success Management
- 💼 Account Retention and Expansion
- 👥 Collaboration
- 🛎 Service orientation
- 💡 Problem solving
Job Summary
Full Time
Retail
$100k-139k (estimate)
06/05/2024
07/18/2024
hatchcollection.com
NEW YORK, NY
100 - 200
2011
MICHAEL LICHTENSTEIN
$10M - $50M
Retail
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About Hatch
HATCH is the premier destination and lifestyle brand for women before, during and after pregnancy. Founded in 2011 by CEO Ariane Goldman, HATCH offers solution-based maternity clothing and clean beauty products that directly addresses the issues women face during pregnancy and postpartum. Born out of a desire for something chic and elevated, HATCH's mission is to be a trusted resource for women who want to feel beautiful, confident, and stylish during one of life's most rewarding, yet also most challenging, periods. After opening two physical retail locations in New York and Los Angeles, HATCH... has grown from a digitally native, direct-to-consumer brand to an omnichannel business that provides community-driven retail experiences and a home base for women who are craving connection.
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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