Haven House is a children’s hospice that provides support for seriously ill children and their families. Working for us means, whatever your role, you will be making a difference to the lives of local children and families. We are currently seeking a skilled and experienced Database Manager to join our Fundraising Team. This is a newly created role to support the needs of our highly performing fundraising team. In this role, you’ll be responsible for day-to-day management of our CRM system (Raiser’s Edge – NXT) ensuring all information on our database is accurate and up to date. The postholder will lead and implement our support journey strategies ensuring these can be run as smoothly as possible. The fundraising team at Haven House is relatively small and you’ll be working across the department to ensure that we can maximise our data from our supporters as well as identifying new data needed to better our fundraising programmes. This is an exciting role that would suit a highly motivated individual looking to make an impact, helping Haven House to succeed in data-led fundraising and achieve ambitious targets. You will need: Experience of CRM/database management within a fast-paced fundraising/ sales/customer-facing environment Experience of delivering and presenting KPI performance analysis and reports Strong analytical and planning skills with excellent attention to detail Excellent time management skills with the ability to prioritise own workload, deal with conflicting demands and work under pressure to meet deadlines Full knowledge and understanding of GDPR and other data protection legislation For more information about the role, please download a copy of the job description and application form and return to the resourcing team Closing and Interview Date 10:00am on Friday 21 June. Interviews scheduled to take place on Wednesday 26 June. Benefits As an employee you will be entitled to the following range of benefits: Hybrid office/home arrangement 27 days' annual leave Pension scheme (company matches contribution up to 7%) Free onsite parking Employee Assistance Programme Eye care voucher scheme Blue Light Card Cycle to work scheme Life Cover If you would like to have an informal conversation about the role please contact Reiko Murray, Head of Mass Participation Fundraising. We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check. Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.