Job Summary
Pay Range: $47,500 - $88,000
Note: Individuals typically begin between the minimum to middle of the pay range
The Provider Operations Business Analyst will be responsible for performance monitoring, research, analysis, development, implementation and coordination of Provider Operation's initiatives and related projects to ensure the highest integrity of HMSA's Provider Network data, credentialing, directories, and related operational functions. This analyst initiates and performs all activities related to the appropriate administration of these activities, which are based on an excellent working knowledge of HMSA's business as well as credentialing, contracting, and reimbursement policies while regularly demonstrating a collaborative, respectful, courteous and service-oriented demeanor.
Minimum Qualifications

1. Bachelor's degree and two years or related work experience; or an equivalent combination of education and related work experience.
2. Effective oral and written communication skills
3. Good problem-solving skills
4. Good projects management skills
5. Intermediate working knowledge of Microsoft Office applications.

Duties and Responsibilities

1. Develop and maintain processes and reports for internal and external performance monitoring of all provider database and credentialing activities to ensure compliance with corporate performance and/or regulatory guidelines.
   
   • Understanding of healthcare laws and regulations, program guidelines and HMSA contractual obligations that affect Provider Operations' business areas.
   • Effectively work with external and internal teams on implementing changes and/or corrective action plans to improving outcomes and increase efficiencies identified as a result of the performance monitoring.
2. Lead, coordinate and represent Provider Operations on project teams and interdepartmental efforts by coordinating efforts, creating and/or contributing to requirement documents and developing test cases related to provider data.
3. Prepare case files for presentation to Provider Operations Leadership and Credentialing Committee in order to satisfactorily meet all standards as required by HMSA policies and procedures, State and Federal regulatory requirements and all relevant accreditation standards pertaining to the credentialing for HMSA providers in all lines of business including commercial, Medicare, Medicaid and ACA products.
4. Develop and maintain Provider Operations program descriptions, policies and procedures based on current state and federal requirements, accreditation standards, and internal process updates.
5. Performs all other miscellaneous responsibilities and duties as assigned or directed.
   
   • To include database management for any escalations