This position is responsible for supervising Transaction Management staff, maintaining efficient operational functions of image capture terminals (branch and merchant), return items, image recordkeeping and research, and lockbox remittance processing in accordance with Bank policies. The position is also responsible for maintaining good working relationships with the public and providing a consistent and high degree of customer service support to the branches, departments and customers.
High School Diploma or equivalent, background in customer service and/or banking experience highly desirable, in-depth knowledge of bank operational procedures, including prior experience in transaction management and ACH operations and procedures preferred, previous supervisory experience, ability to work independently with strong initiative, excellent oral and written communication skills, proficient PC skills; working knowledge of all common Office applications (i.e. Word & Excel) and internet application, team player, strong organizational skills and detail oriented with ability to prioritize and handle multiple tasks, ability to work effectively under pressure and to meet deadlines.
Benefits

• Opportunities for advancement
• Competitive salaries
• Generous group medical, dental, vision and drug benefits
• 401(k) plan for eligible employees, with matching and immediate vesting
• Educational assistance
• Paid time off, including vacation, sick leave, holidays and birthday
• Bank-paid life insurance
• Free checking account and safe deposit box
• Special home and auto loan financing programs

About Working with Us
Hawaii National Bank is known as the Home of Warm-Hearted Bankers. We are a locally-owned family business that has become a family. We foster a friendly and supportive work environment, value open communication and the sharing of ideas, and are continually striving to improve ourselves and our organization. From Day 1, employees are mentored by some of the best in Hawaii’s banking industry. We take the time to strengthen your existing interests and encourage the development of new skills. Our close relationships, with each other and with our customers, and our commitment to our communities have set us apart for more than 60 years. Join our team today!