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Hawaiian Financial Federal Credit Union
Honolulu, HI | Full Time
$45k-56k (estimate)
3 Days Ago
Assistant Member Services Supervisor
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$45k-56k (estimate)
Full Time 3 Days Ago
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Hawaiian Financial Federal Credit Union is Hiring an Assistant Member Services Supervisor Near Honolulu, HI

Job Description

Job Description

Description:

Seeking a responsible, detail oriented individual with excellent communication skills and customer service experience. General duties include opening all types of accounts for members, providing training, guidance and support to staff, resolving complaints while retaining and strengthening member relations of the Credit Union.

Requirements:

  • High School diploma
  • Minimum 2-years financial institution back office operational activities preferred
  • Supervisory experience preferred
  • Strong computer skills

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

This Company Describes Its Culture as:

  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Communication method(s) used:

  • In person
  • Email
  • Phone

Work Remotely

  • No

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday, Tuesday, Thursday - 8:15 a.m. to 4:30 p.m.
  • Wednesday - 7:45 a.m. to 4:30 p.m.
  • Friday - 8:15 a.m. to 6:30 p.m.

Education:

  • High school or equivalent (Required)

Experience:

  • Supervisory: 1 year (Preferred)
  • financial institution: 2 years (Required)

Work Location: In person

Company Description
Hawaiian Financial FCU has been in business since 1936. We are the fourth largest credit union in the state. Come join our team!

Company Description

Hawaiian Financial FCU has been in business since 1936. We are the fourth largest credit union in the state. Come join our team!

Job Summary

JOB TYPE

Full Time

SALARY

$45k-56k (estimate)

POST DATE

06/24/2024

EXPIRATION DATE

07/11/2024

WEBSITE

hificu.com

HEADQUARTERS

HONOLULU, HI

SIZE

<25

FOUNDED

1936

CEO

ALAN CHUNG

REVENUE

<$5M

INDUSTRY

Banking

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About Hawaiian Financial Federal Credit Union

Since its charter in 1936, the mission of Hawaiian Financial Federal Credit Union has been to provide quality products with outstanding member service. HiTel FCU formed out of an idea from Mutual Telephone Company employees. On October 22, 1936, 65 employees signed on as charter members with assets totaling $2,517, calling themselves Mutelco Oahu Employees Federal Credit Union. The credit union operated with no paid staff and early volunteers had to sandwich in credit union work with their regular jobs. In 1937, after the first full year of operation, a 6 percent dividend was declared. Two yea...rs later in 1939, the credit union expanded to include the Neighbor Islands and dropped the word Oahu from its name. In 1954, the credit union changed its name to Hawaiian Tel Employees Federal Credit Union. In the following year, after 19 years of operation, the $1 million mark in assets was reached. By 1961, less than 6 years later, assets had risen to $2 million. As the Credit Union continued to grow and flourish, the Credit Union broke away from the phone company and became its separate entity. On April 1, 1971, the credit union operated under its own management and credit union employees were no longer employed by the phone company. The field of membership was maintained where anyone who worked at Hawaiian Tel, their relatives, household members, adopted or fostered children were able to join the credit union. The Credit Union expanded services to five days a week in 1975. Share Draft accounts and Line of Credit loans were started in 1980 and in 1981 the check disbursement system was augmented by the implementation of cash share withdrawals. This same year also saw the introduction of IRA accounts and Share Card ATM access. Assets were now up to $23.7 million. During the 1980s, Hawaiian Financial Federal Credit Union continued to evolve into a full service provider by keeping quality member service its focal point. Services, products and programs were developed and implemented to meet the growing and changing needs of the membership. In 1999, HiTel FCU changed its field of membership to serve Oahu's community and their families. Since 1999, membership transformed from an employer base to a community base charter. This charter change allowed everyone who works, lives, worships, or do business on Oahu and their immediate families to become members. The credit union has grown to become the largest community based credit union in the State and the preferred merger partner for15 valued credit unions. On August 31, 2018 the credit union changed its name to Hawaiian Financial Federal Credit Union. This name change better reflected the diverse membership base the Credit Union served and its services offered. Today, Hawaiian Financial Federal Credit Union is the 4th largest credit union in Hawaii with over $628 million in assets and 59,000+ members. Hawaiian Financial Federal Credit Union continues to be guided by its mission statement of, "We are people helping people make their dreams come true". More
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