JOB/POSITION TITLE: Development Coordinator

STATUS: Non-exempt

PRIMARY PURPOSE: Performs all administrative and clerical functions in support of the work of the Development Department and Hawaiian Humane fundraising initiatives. Responsible for gift processing, donor acknowledgements, and providing excellent customer service.

Reports To: Manager of Philanthropy

Supervises: Volunteers

• Gift Processing . Responsible for daily gift processing while ensuring financial and biographical integrity of the database. Manages all functions pertaining to the recording and tracking of charitable gifts including the processing of cash and check payments, recurring gifts, in-kind gifts, credit card/online charges, accurate valuation and recording of stock gifts and bequests, and follow through and management of pledges. Determines appropriate processing method and special handling requirements regarding special fundraising initiatives (e.g. major donor appeals, capital campaign, special events, etc.).
• Acknowledgements . Responsible for timely and accurate production of acknowledgements and other donor correspondence as needed. Follow industry best practices to acknowledge donors within a 72-hour window.
• Donor Communications. Responsible for the accurate and timely processing of donor communications including solicitations, specific gift acknowledgements, fulfillment of requests for additional information, and miscellaneous service
• Event Support. Provides support for development events.
• Clerical Support. Providesclericalsupportasneededforthe

• Performsotherdutiesas

• Working Conditions: Indoors in air-conditioned office mostly. Outdoors for special events.
• Equipment Use: PC proficiency, MS Office (Word, Excel, PowerPoint, Outlook), and standard office equipment use.
• Work Hours: Regular work hours are 40 hours per week, typically a Monday-Friday schedule. Occasional support at special events after hours and on weekends.

• Mustmaintainandpresentpersonalconduct,personalappearance,andoffice space as a professional. Includes well-groomed and professional appearance and tidy office areas.
• Mustexercisecompassion,patience,professionalism,flexibilityandtactwhen dealing with a broad range of volunteers and the public including difficult, emotional or angry people.
• Requireshandlingpeopleandanimalsinapleasant,courteousandprofessional
• Requiresabilitytoset-upevents,whichcaninvolveliftingboxesandotheritems up to 20 pounds, hanging banners and other relevant duties.
• Mustbeabletoprioritize,workindependently,problemsolveandmeet
• Requiresasuperiorcommitmenttocustomerservice to work with and engage a variety of volunteers, donors, supporters and businesses.
• Requiresknowledgeandappropriateapplicationofrules,regulations,policies and procedures.
• Requiresattentiontodetailwhencarryingout
• Requiresabilitytoworkindependentlywithlimited
• Requireslongperiodsofsittingandworkingaloneat
• Occasionallyrequireskneelingandbendingforaccesstodepartment

• Skills/Knowledge: Working knowledge of Windows based computer systems, Excel, Word, PowerPoint, Outlook and Raiser's Edge software. Requires high level customer service and attention to detail with strong organizational skills. Must have excellent oral and written communication skills and knowledge of business correspondence. Must have reliable transportation. Must agree with and be committed to Hawaiian Humane Society's goals, objectives and programs.
• Education/Training: Associate's degree, Bachelor's degree or equivalent experience.
• Experience: One year of Development or Finance experience Raiser's Edge or other fundraising Customer Relationship Management software experience strongly preferred.

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.