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Job Purpose
The eNOC Monitoring - Surveillance Specialist is responsible for the overall monitoring and surveillance of the HT network.
Responsibilities include providing tier 1 support to engineering, field operations, central office operations, customer operations, and switching functions through remote monitoring and surveillance.
Tier 1 support functions include switching, transport operations, network surveillance, central office equipment installation, Next Generation services (Video, VoIP, and MPLS based Services), and network monitoring.
This job includes network provisioning, remote maintenance, database management as well as administration and management of associated Network Management systems required to respond to internal and external alarmed event.
The Specialist will be required to work in a team environment to support new technology deployments, the Network Operations Center (NOC), Sales / Marketing initiatives, and Field Technicians / Contact Centers to increase revenues, customer service levels, and customer satisfaction indices.
Essential Functions :
Create / update / complete trouble tickets; update and follow up on outstanding tickets and perform escalation to Lead Specialists for additional assistance.
Network Outage management : Coordination of outage bridges, resources, restoration efforts, and escalations to NOC Lead Specialists, Technical and Vendor Support.
Document and track events
Implement department directives as declared by project teams that drive network transformation and improve the business.
Provide Network Operations Center trouble history and performance reports
Education :
Two years of College or Technical School resulting in an Associate's Degree or equivalent
Relevant Work Experience :
1 to 3 years in related field
Supervisory Responsibility :
This position does not have employee direct reports but does serve as a lead role for others doing similar work.
Salary Range : $60,000 - $84,000
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name.
We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.
com and / or @altafiber.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers for added security.
Last updated : 2024-05-19
Full Time
$46k-55k (estimate)
05/21/2024
05/24/2024
portal.ehawaii.gov
HONOLULU, HI
15,000 - 50,000
1959
ERIC K YEAMAN
$10B - $50B
The job skills required for Surveillance specialist include Installation, Customer Service, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Surveillance specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Surveillance specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Surveillance specialist positions, which can be used as a reference in future career path planning. As a Surveillance specialist, it can be promoted into senior positions as a Surveillance Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Surveillance specialist. You can explore the career advancement for a Surveillance specialist below and select your interested title to get hiring information.