Job Summary
The Covenants Department addresses compliance with the DCCR's and Design Guidelines for various community Associations managed per their addendum to their contract. Covenants Specialist perform inspections and work with homeowners to correct inconsistencies with the community standards.

Responsibilities

• Perform residential exterior inspections to confirm compliance and address areas of concern
• Document inspections by taking pictures and entering data
• Work directly with homeowners to resolve covenants violations
• Handle phone inquiries and follow up on voice, email and written questions or concerns
• Assist homeowners to include processing of pre-authorized design applications
• Develop an in-depth familiarity with the association’s covenants, the Design Committee Rules, and any additional association documents relevant to Design Committee processes and covenants enforcement
• Provide support to the Management Executives, Department Director, Board of Directors, Design Committee representatives and other Covenants team members in all matters concerning covenants enforcement
• Collaborate with team members on shared projects
• Contribute content relevant to covenant enforcement for inclusion in the updates to the HMC website
• Other duties as assigned

Skills

• Clear and tactful verbal and written communication skills
• Good driving skills
• Is computer literate with a working knowledge of MS Office and the ability to learn how to navigate and work with specialized software used by HMC
• Exemplary organizational skills
• Able to positively interact with the general public, homeowners, contractors, and co-workers
• Able to self- manage
• Able to sit and/or stand and/or work on a computer for long periods of time
• Able to frequently walk, climb, bend, kneel, stoop, reach and lift, exhibit manual dexterity and able to handle objects.
• Able to talk and hear via the telephone, and through face to face communication
• Able to occasionally push, pull or balance
• Able to problem solve
• Able to read, analyze, and interpret general business documents, contracts, technical procedures or government regulations
• Able to create reports, business correspondence, and written procedures
• Able to effectively present information and respond to questions
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Desired Qualifications

• Associates Degree or higher
• 1 year of customer service experience
• Experience working in a community association or similar environment
• Knowledge of Home Owner Associations (HOA’s)
• Able to read and comprehend architectural blueprints

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person