Our Business and Community Education department is looking for an Assistant II to join its team. The department provides services to the community, students, and businesses seeking short-term training, continuing education, workforce training, apprenticeships, customized business training, and community resources.

As an Assistant II you are responsible for providing administrative support to the Business and Community Education department. Your responsibilities include providing excellent customer service and support for various special projects, committees, functions, and activities. Additionally, you oversee student records, open enrollment registration, third-party billing, receive payments, and provide customer service and support for instructors and students.

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Important responsibilities and duties may include, but are not limited to, the following:

• Serves as the first point of contact for instructors, staff, students, families, callers, visitors, and/or customers via in-person, telephone, or by email.
• Maintains effective and efficient communication and information flow through calendars, correspondence, memos, telephone messages, and office records.
• Assists and directs students with class registration and payment.
• Receives transcript and certificate requests, locates information, and sends to student, employer, or college.
• Makes business travel arrangements for staff as needed.
• Prepares classrooms for instructors, including setup and troubleshooting of equipment, preparation of supplies, and sanitization.
• Creates certificates for public and contract training classes as needed.
• Responsible for ordering and tracking equipment and office supplies and maintaining check-in and check-out documentation as needed.
• Works closely with the Business Office on daily bank balancing.
• Ensures operation of office equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; arranging for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Works closely with other areas of the college, including other campuses, departments, and the foundation office.
• Creates and maintains paper and electronic databases and records.
• Coordinates materials and refreshments for activities and meetings, including arranging room setup.
• Partners with third-party vendors and/or sponsors to assist students with registration, gathering payment information, and disseminating credential information.
• Contributes to team effort by accomplishing related results as needed.
• Works closely with confidential information by following college policies on cybersecurity.
• Creates, maintains, and manages comprehensive records, ensuring data integrity and accessibility.
• Assists with day-to-day administration of the assigned programs.
• Participates in campus committees as assigned.
• Performs other duties as assigned.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on-campus and/or onsite attendance is considered an essential function of the position.